Archived Content: This section of the website serves as an archive of the various initiatives as well as human resource information that go2 provided to both employers and job seekers on how to prepare for the Vancouver 2010 Winter Olympic and Paralympic Games.
Recruit
- Target mobile youth, older workers and people with disabilities for your temporary 2010 Olympic and Paralympic jobs
- Help find accommodation for employees who are new to the city or are coming out just to work during games time
- Implement a referral program and offer referral bonus to your employees for hard-to-fill roles and/or all roles
- Provide work experience for tourism/hospitality students who need it for their courses – such as cook apprentices
- Compile of a list of staff who can speak multiple languages, in case translation is needed
Retain
- Collaborate with your employees on scheduling and allow flexibility so that employees can enjoy the activities
- Overtime will be likely, but watch out for burnout, and make sure you abide by the Employment Standards Act regarding OT pay
- Consider pros and cons of shorter shifts vs. longer shifts as well as avoiding scheduling shifts that start or end at the same time as an event
- Bring in a TV
- Provide lots of perks such as Transit passes, goodies/snacks, care packages, clothing (if working outside)
- Bring in cots/futons and plan sleeping areas as an emergency backup
- Call centre/procedure for reporting delays in getting to work, illness, absenteeism, etc.
- Provide a retention bonus or other incentive for staff to stay through the time you need them
- Provide attendance bonus or other incentive for staff to report to work on time every shift
- Find all ways you can make the employee’s experience highly rewarding . . . this will bode you well during Games time and beyond
- Have a plan for ongoing recognition and appreciation of staff
- Review safety procedures to handle increased number of visitors/customers in the area (especially late night shifts)
- Provide memorabilia at the end of the contract
- Make sure you continue to keep your permanent staff engaged and happy
Train
- Cross train everyone so that you will have flexibility in your schedules if people can’t make it into work
- Train all staff on your customer service standards
- Send staff to WorldHost training
- Get staff certified in FOODSAFE, Serving It Right, First Aid, WHMIS and other occupational certifications
