A rental technician is responsible for outfitting guests with rental equipment and explaining its safe use. These folks are outgoing, fun and customer oriented. They play a key role in making sure that guests' experiences are exceptional and ensuring that these guests come back again and again. Read more . . .

By the time the guests get to you, they've already been through a lot. “I'm a positive person and in this job you have to have a positive attitude,” said Mariko Smith, a rental technician at Mount Washington. She's talking about the process of outfitting guests with rental equipment, adjusting skis and snowboards, explaining how the equipment works and providing demonstrations of safe use. Read more . . .