A chief concierge supervises both guest services attendants and concierges. A concierge serves the needs of guests in hotels, resorts and other accommodation facilities by providing information and special services to enhance guests’ visits. The position is varied: a concierge may be asked to book elusive theatre tickets, give directions to a local festival or recommend a doctor.
Responsibilities:
- Supervise and direct guest services attendants and concierges
- Communicate directly with guests, in person or by telephone
- Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
- Provide area maps, brochures and other literature
- Arrange tickets, bookings, appointments and reservations for guests
Knowledge, Skills and Abilities:
- A secondary school diploma is required
- Post-secondary training in tourism or hospitality management is an asset
- Good communication skills and customer service skills are required
- A strong knowledge of the community, area and region is necessary
- Guest services or concierge experience is necessary
- Problem solving, organization and time management, and supervision skills
- A second language is an asset
Possible Future Career Path:
- Assistant Front Office Manager
- Ship’s Purser
- Front Office Manager
- Sales Manager
- General Manager
Information provided by Discover Tourism.
See a profile of a Chief Concierge.
