Concierges serve the needs of guests in hotels, resorts and other accommodation facilities. They provide information and special services to enhance guests' visits. The position is varied: from booking exclusive theatre tickets, to giving directions to a local festival or even recommending a doctor.
Responsibilities:
- Communicate directly with guests, both in person and by telephone
- Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
- Provide area maps, brochures and other literature
- Arrange tickets, bookings, appointments and reservations for guests
Knowledge, Skills and Abilities:
- A secondary school diploma is required
- Post-secondary training in tourism or hospitality management is an asset
- Excellent communication skills
- Excellent customer service skills
- Strong knowledge of local community, area and region
- Good problem solving skills
- Good organizational skills
- Good time management skills
- Knowledge of a second language is an asset
Possible Future Career Path:
- Chief Concierge
- Assistant Front Office Manager
- Ship's Purser
- Front Office Manager
- Sales Manager
- General Manager
See a profile of a Chief Concierge.
