Food and beverage servers request or take orders from and serve food and beverages to guests, check on guest satisfaction and handle the payment and complaints/concerns of customers. They are employed in restaurants, dining rooms, fast food outlets, hotels, private clubs, convention centres and on cruise ships. They have knowledge of service techniques, food and beverage product and practices of responsible alcohol service.
Responsibilities:
- Take and relay food and beverage orders
- Serve food and beverages to guests
- Check on guest satisfaction
- Handle complaints and concerns of customers
- Provide food and beverage product knowledge
- Use proper serving techniques
- Practice responsible alcohol service
- Cash out and reconcile cash with total sales
Knowledge, Skills and Abilities:
- A secondary school diploma is preferred
- Excellent communication skills required
- Professional appearance and attitude
- Excellent customer service skills
- Cash handling experience is an asset
- Time management skills
- Knowledge of health and safety regulations is required
- Knowledge of the products, facility, sector and industry
- FOODSAFE certification
- Serving It Right certification
- Workplace Hazardous Materials Information System (WHMIS) training is an asset
Possible Future Career Path:
- Food and Beverage Service Supervisor
- Beverage Services Manager
- Assistant Manager
- Manager
- Owner/Operator
See a profile of a Food and Beverage Server.
