A railroad conductor supervises service attendants and, as well, participates in providing guest services to passengers on trains. They operate the public address system, updating travelers on approaching stops. They offer information, answer enquiries, communicate with the locomotive crew and periodically check train systems and equipment. This position requires the conductor to travel, perhaps on short trips, returning to the point of origin on the same day, or perhaps from coast to coast.
Responsibilities:
- Manage human resources, such as supervising staff in completion of their duties
- Respond to customer enquiries and complaints
- Provide customer services, such as ensuring safety procedures are followed
- Supervise baggage and seating arrangements
Knowledge, Skills and Abilities:
- Customer service experience
- Supervisory or management experience
- Leadership qualities and team-building skills
- Good judgment and problem-solving skills
- Strong communication skills
- Time management and financial management skills are desired
- Secondary school diploma is preferred
- Knowledge of the National Occupational Supervisory Skills Standards is an asset.
Possible Future Career Path:
- Customer Service Director
- Marketing Manager
- General Manager of Train Services
Information provided by Discover Tourism.
