Reservations Sales Agents are front line professionals who facilitate the promotion, sales and booking of a company's products and services. They are employed by travel agencies, tour and transportation companies, hotel chains and vehicle rental agencies.
Responsibilities:
- Provide travel information, itineraries and prices
- Use selling techniques to promote packages, insurance, etc.
- Handle customer complaints or concerns
- Counsel clients on terms and conditions of travel e.g. cancellation policies
- Book reservations and send out confirmation notices
- Process payments and refunds
Knowledge, Skills and Abilities:
- A secondary school diploma is preferred
- Courses in computers, languages and communications are an asset
- Excellent telephone manner and etiquette are required
- Excellent customer service skills
- good communication skills
- Detail-oriented
- Experience with basic computer applications
- Previous experience in marketing and sales is an asset
- Ability to do thorough research
- Organizational skills
- Previous cash handling experience
- Time management skills are an asset
- Knowledge of a second language is an asset
Possible Future Career Path:
- Reservations Manager
- Senior Travel Counsellor
- Operations Manager
- General Manager
- Agency Owner/Operator
