Tourism Small Business Owner/Operators are accountable for planning, decision-making and management of all aspects of the tourism business. An Owner/Operator must continuously review and update business plans, check budget figures, monitor accounting and cash control procedures and ensure the overall operation of the establishment is in line with predictions.
Responsibilities:
- Meet and exceed guests' expectations
- Offer tourism information and promote local area
- Use business management skills
- Use sales and marketing skills
- Complete financial management tasks
- Use administrative skills
- Respond to enquiries and solve problems
- Maintain facility, equipment and supplies
Knowledge, Skills and Abilities:
- A secondary school diploma is required
- A college diploma or degree in business, tourism, marketing or management is useful
- Training in both first aid and small business management is an asset
- Previous experience in tourism is required
- Excellent organizational skills
- Sales and marketing skills are an asset
- Customer service skills
- Good communication skills
- Administrative skills
- Accounting and cash control skills
- Leadership skills
- Human resource management skills
Possible Future Career Path:
- Expand business
- Purchase larger operation
- Bed and Breakfast Owner/Operator
- Campground Operator
- Manager/Executive in other tourism businesses
For a profile of a Small Business Owner/Operator in BC, click here.
