Wine Servers recommend and serve wine to guests. They work in hotels, private clubs, dining rooms and on cruise ships. Wine Servers have extensive knowledge of wine, which allows them to match appropriate wines to customers' tastes. The position of Wine Server may be combined with the role of Maitre D' or Food and Beverage Supervisor, depending on the establishment. Wine Servers usually receive gratuities and may also receive meals or discounts on meals when at work.
Responsibilities:
- Provide excellent customer service
- Provide information on wine characteristics, wine production and types of wine
- Evaluate and sell wine using accepted techniques and guidelines
- Prepare and serve wine using wine service techniques
- Order and maintain wine inventory
- Practice responsible alcohol service
Knowledge, Skills and Abilities:
- A secondary school diploma is required
- Courses in bartending, responsible alcohol service, wines, first aid and service excellence are recommended
- Good communication skills are required
- Professional appearance and attitude
- Excellent customer service skills
- Extensive knowledge of wines and wine production methods is required
- They must also be of legal drinking age
- Inventory management skills are an asset
- Knowledge of relevant laws and regulations are an asset
- Knowledge of the facility, sector and industry is an asset
Possible Future Career Path:
- Food and Beverage Service Supervisor
- Beverage Services Manager
- Assistant Manager
- Manager
- Owner/Operator
