BC Success Stories on Retaining Employees

Retention is all about keeping good people and how you manage them. Staff who are more content tend to work harder and stay longer. Learn from tourism operators in BC that have successfully applied exemplary retention practices in their businesses and have benefited from it.

• Accent Inns: Commitment to community involvement and family values, key to success
  
  
• Arbutus Ridge Golf Club: Eco-friendly workplace instrumental in recruiting and retaining staff 
  
  
• BC Visitor Info Centres: Intangible benefits encourage return of seasonal employees
  
  
• Canadian Mountain Holidays: Valuing the opinion of employees
  
  
• Canadian Mountain Holidays: Support and partnerships with local community initiatives reap positive outcomes
  
  
• Capilano Suspension Bridge: Seasonal bonus program for business and staff
  
  
• Capilano Suspension Bridge: Successful employee newsletter enhances communication and solidify service culture
  
  
• Cipirano's Ristorante & Pizzeria: Treating family and non-family staff equally
  
  
• Coast Mountain Photo: Mutual respect between employer and employees is key to success
  
  
• Delta Vancouver Airport Hotel: Retaining the echo-boom generation
  
  
• Delta Vancouver Airport Hotel: Innovative promises and commitments to staff keeps them happy and productive
  
  
• Delta Whistler Village Suites: Innovative promises and commitments to staff keeps them happy and productive
  
  
• Earls Restaurants: Long term, careful planning for succession ensures value systems remain intact
  
  
• Fairmont Waterfront: Commitment to recognizing employee performance fosters admired corporate culture
  
  
• Flight Centre North America: Employee engagement strategies aren't just about money and perks
  
  
• Golden Alpine Holidays: Communication, commitment and treating people with respect creates positive work environment
  
  
• Grouse Mountain Resort: Helping employees reach their peak performance through various HR initiatives
  
  
• Hastings House: Allowing employees to develop pride in a job well-done enhances guest service
  
  
• Hastings House: Make people the priority key to managing and keeping employees.
  
  
• Jolly Coachman: Recognizing, rewarding and retaining staff
  
  
• King Pacific Lodge: Community spirit and values leads to high achievements
  
  
• Landsea Tours: Seasonal bonus program that works for business and staff
  
  
• Manteo Resort: Hire and listen to your employees leads to business success and low turnover
  
  
• Mayfield Consulting Canada: Commitment to employees and guest excellence leads to top honour
  
  
• Mike Wiegele Helicopter Skiing: Getting employees involved results in business success
  
  
• Mountain Retreat Hotel: Multi-faceted approach to keeping good employees
  
  
• Mr. Pickwick's: A sought-after workplace means productive and satisfied staff and very little turnover
  
  
• Nimmo Bay: Hiring and retaining the "right" employees, key to exceeding customer expectations
  
  
• Prestige Mountain Resort: Small initiatives result in big-time staff retention
  
  
• Sun Peaks: Injury prevention and return-to-work programs with profitable results
  
  
• Tigh-Na-Mara: Emergency readiness plan for all employees, including new employees and staff with disabilities
  
  
• Tigh-Na-Mara: Job satisfaction, key to reducing turnover
  
  
• Vancouver Aquarium: Being a "green" employer increases attractiveness to future employees and retain current staff
  
  
• West Coast Sightseeing: Being "green" helps retaining young, seasonal staff
  
  
• Whistler Blackcomb: Company's commitment to a sustainable workplace promotes employee engagement
  
  
• White Spot: A multi-faceted employee retention program puts "Employees First"
  
  
• Wickaninnish Inn: Opportunities for career advancement keep employees happy

For more tips on retaining employees, visit the Retention section.