BC Success Stories on Staff Training & Development

Training can directly improve customer service or productivity, motivate your staff, help improve public perception of your business, and build consistency, among others – it can help increase sales and improve your bottom line. Learn from tourism operators in BC that have provided staff with training and development opportunities and have benefited from it.

• Ainsworth Hot Springs Resort: Training has profound effect on bottom line
  
  
• Cactus Club Café: Employee training and a passionate, dedicated workforce ensure positive customer experiences
  
  
• Chilcotin Holidays: Training and apprenticeship program has become industry role model
  
  
• Coast Harbourside Hotel and Marina: Promoting from within benefits both employer and employees
  
  
• Coast Hotels and Resorts: Training dollars well spent when promoting to supervisory positions
  
  
• Coast Hotels and Resorts: Company's support of training programs increases staff buy-in and inspires loyalty
  
  
• Culinary Capers: Professional Development crucial to attract and retain staff
  
  
• Destination Snow:  Staff training leads to high customer retention
  
  
• Fort Camping: Training to keep seasonal workers and guests safe
  
  
• Horne Lake Adventures: Success equals good product, excellent people
  
  
• John B Pub: Staff training, secret to success
  
  
• Laurel Point Inn: Emphasis on learning and in-depth training pays dividends
  
  
• Longwood Brew Pub & Restaurant: Putting time and investment into your employees improves your bottom line
  
  
• Mike Wiegele Helicopter Skiing: Engaging professional instructors for staff training starts them off on the right foot
  
  
• Milestones: Leadership training getaway, a perk that turns into profit
  
  
• Remote Passages Marine Excursions: Investment in employee training exchanged for commitment to return for two seasons
  
  
• Rocky Mountaineer Railtours: Strong first-day orientation programs build employee commitment
  
  
• Sheraton Vancouver Airport: Tuition reimbursement program reinforces training in the workplace
  
  
• White Spot: In-house apprenticeship program allows leaders to hone culinary skills

For more tips on training your staff, visit the Training & Development section.