BC Success Stories on Managing Staff

Business owners who invest the time to manage their staff effectively are the ones who see payoff through higher productivity, lower turnover, better guest feedback and stronger bottom-line success. Learn from tourism operators in BC that have successfully applied exemplary staff management practices in their businesses and have benefited from it.

• French Quarter Pub: A happy staff will delivery repeat customers
  
  
• Landsea Tours: Linking employee performance to business objectives delivers high levels of customer service
  
  
• Mission Hill: Strong leadership and "annual" vs. "seasonal" thinking are core to business success
  
  
• Mount Washington Alpine Resort: Implementing a return-to-work program helps injured staff stay productive
  
  
• Panorama Mountain Village: Novel ways to minimize seasonal employee burnout
  
  
• Rusty’s Neighbourhood Pub: Creating a work-life balance for the Echo-Boom generation
  
  
• The Strathcona Hotel: Injury prevention strategies to minimize two costly workplace accidents in pubs, bars and lounges
  
  
• Tomato Fresh Food Café: Profiting from staff morale
  
  
• Tourism Whistler: A model performance management program

For more tips on managing your staff effectively, visit the Managing Staff section.