go2 is pleased to present the first annual "Employees First" award to the Delta Vancouver Airport. Sponsored by go2, the award was presented with the Sixth Annual BC Tourism Awards at the BC Tourism Industry Conference held February 23-25 in Vancouver.
The "Employees First" award was designed to recognize a British Columbia Tourism Industry employer who has upheld high standards of excellence in human resource practices and people management.
"Putting our employees first at Delta Hotels makes good business sense and keeps us competitive," says Gordon Johnson, Regional Vice President of Delta Hotels and General Manager of Delta Vancouver Airport. "How we deal with our employees will be seen in the way they relate to our guests, and guest satisfaction and loyalty is our ultimate business goal."
All nominees for the "Employees First" award underwent an intensive assessment that included preparing an information package and personal interviews with management representatives and employees. For selection, an independent panel of judges was provided with a summary of short-listed nominations, based on the information that was collected. In order to maintain the highest level of objectivity and integrity during the judging process, each nominee remained completely anonymous.
"We are delighted to present the Delta Vancouver Airport with the Employees First award," says Arlene Keis, CEO, go2. "One of the core philosophies they practice is very effective: take care of the employee, and the employee will take care of the guest. From a Human Resources perspective, an organization must align its people management inititiatives with its business goals in order for it to be truly successful and this property has done an extraordinary job of this. They understand that good people management practices help to retain employees, utilize employees' skills and potential, and serve to motivate and involve employees in meeting their business objectives."
About Delta Hotels
With a diversified portfolio of more than 35 city centre and airport hotels and resorts, Delta Hotels is the leading first-class hotel management company in Canada. Widely regarded as Canada's brand of choice by guests and owners, Delta Hotels has also distinguished itself as an exemplary employer to its more than 7,100 employees. Delta Hotels is the only hotel company to be recognized by the prestigious National Quality Institute with two Canada Awards for Excellence, for quality (2000) and a healthy workplace (2004), and it has also been voted on of "The 50 Best Employers in Canada" by The Globe and Mail's respected magazine, Report on Business (2001, 2002, 2003, 2005). Delta Hotels is a wholly owned subsidiary of Fairmont Hotels & Resorts Inc.
For More Information Contact:
Joyce Lam, go2
604-633-9787 ext. 227
jlam@go2hr.ca
R. Gordon Johnson, Delta Vancouver Airport
Phone: 604-276-1976
Fax: 604-303-1362
rgjohnson@deltahotels.com
