As society becomes more multicultural, communication can become more difficult. The following is a list of tips that will improve communication.
Use plain English
Speak and write in short sentences using simple words.
Avoid fillers such as "like", "ums and ahs", "you know".
Enunciate clearly and speak a little more slowly, if necessary.
Use the written word as often as possible
Many people who are speaking English as a second language from have a wider reading vocabulary than listening vocabulary. Whenever possible support instructions and oral presentations with handouts or memos.
Avoid using idioms and abbreviations
Idioms are forms of expression often only understood by native speakers of a language. Some examples in English are:
- It's raining cats and dogs.
- You've got to bite the bullet.
- A good rule of thumb is….
- Sweet!
- ASAP
Check for understanding
Asking your listener questions like, "Does that make sense?" or "Is that clear?" or "Do you have any questions?" throughout the delivery of instructions or a presentation may provide opportunities for needed clarification. In some situations, it may be good idea to minimize miscommunications by having your listener retell what they have heard.
Encourage questions
Many non-native English speakers will hesitate to ask questions or to ask for clarification. Establishing that questions are good may improve communication and increase a person’s sense of confidence and value.
Ask when you don't understand
As a listener, ask for clarification if you are not sure you have understood. Often we make the mistake of assuming we understood. Asking for clarification is a good habit that may save time and money and ensure safety.
Choose your humour carefully
Humour does not always translate well across language and culture. If you are not sure that your humour will be appreciated, don’t tell the joke. If you do share a joke or humourous story be sure to check that it has been
understood as intended. If it hasn’t been understood, be ready to explain.
Allow for silence
Pauses are often needed in order to allow listeners operating in a second language to digest what has been said and to prepare to respond. Many people, especially many North Amercians, are uncomfortable with silence of any length. Learn to become a little more comfortable with a second or
two of processing time.
Communicating in a different language
It is always a good idea to speak in the language that everyone in the group can understand. It is rude and exclusive to speak in a language if someone in the group cannot understand. For example, four people are having a
conversation, all can speak English and three can speak Korean. If the Korean speakers began speaking Korean, the English speaker would be excluded. If another language must be used in the presence of non-speakers, explain the situation to the group to avoid being rude or making anyone feel
uncomfortable.
Take the time to learn to correctly pronounce names
The most important word in any language is an individual's name. Taking the time to learn to say an unfamiliar name correctly makes people feel valued and respected.
Reprinted with permission from "LIVING AND WORKING IN A MULITCULTURAL SOCIETY" Prepared by Jody Johnson for Burnaby School District #41, Adult and Continuing Education.
