Hotel Front Desk Agent (Full time)

Job responsibilities and duties:

• Acquiring and providing knowledge on hotel and tourism 
• Providing information on local travel and attractions such as bus routes/schedules, restaurants, movie theatres, and events etc
• Responding to guests' concerns, queries and complaints 
• Answering enquiries regarding hotel services and facilities by letter, email, telephone and in person
• Maintaining inventory of vacancies and reservations
• Determining guest needs and taking reservations
• Maximizing revenue generation by using the correct sales techniques
• Processing incoming reservations, requests, cancellations and changes
• Processing check-ins, room assignments, extensions, and check-out 
• Compiling and verifying daily records, guest accounts, and receipts
• Performing cashier duties such as collecting cash and charging credit cards
• Assisting in the storage of luggage when required
• Learning and using computers and office equipment effectively
• Liaising with housekeeping, maintenance and supervisors to improve operations and solve problems
• Following-up on communication, administrative operations, guest services, and financial transactions
• Following security procedures and protecting privacy of guests
• Participating in hotel marketing opportunities

• Strong business sense is a must
• Excellent spoken and written English, other languages a big plus
• Sales or marketing background is required
• Prior knowledge or background in hospitality or service industry is mandatory
• Ability to comply with company safety and security procedures
• Efficacy in various Microsoft computer applications 
• Positive attitude towards guests, co-workers and the hospitality industry
• Ability to apply excellent interpersonal and communication skills
• Eager to provide friendly service without prejudice
• High degree of efficiency and initiative
• Solid understanding of Vancouver and its attractions
• Flexible to work a variety of shifts including weekends and overnights
• Having a desire to keep learning and improving
• Ability to work in a multidisciplinary team and managing its dynamics
• Keen interest in social networking such as facebook, youtube and photo-sharing
• Wiling to learn new technologies such as PS3, Wii, online collaboration

Please attach a cover letter with your resume and send your application via email.

Additionally, please fill out our online form to expedite your application.