Night Auditor - University Residence & Hotel

• Provide customer service to hotel guests and student resident guests (attending TRU)
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Process telephone calls
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Provide information about services available in the community
• Arrange services required for guests with special needs
• Investigate and resolve complaints and claims
• Exchange foreign currency
• Process guests' departures
• Calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Customer service oriented
• Follow emergency and safety procedures
• Work with minimal supervision
• Clerical duties (i.e. faxing, filing, photocopying)
• Keyboarding
• Perform light housekeeping and cleaning
• Rounds of building and dealing with noise complaints

• Multi-line switchboard
• Computerized reservation system - Five Star
• Spreadsheet software - Excel
• Basic computer skills (will train)
• General office equipment
• Internet browser
• POS and cash experience
• Hotel experience
• Initiative and communication skills
• Criminal record check

By fax at 250-852-6265

By email at gratledge@stayrcc.com

Only those considered for the position will be contacted for an interview. Thank you to all those who apply.