Customer Service Representative

Do you enjoy communicating with others, problem-solving and multi-tasking in a fast-paced environment? go2 is looking for a full time Customer Service Representative to join our team.

Primary Function

Working closely with the Program Administrator, the Customer Service Representative is a key front line representative and provides service to both internal and external customers. This position plays a key role in administering Serving It Right and FoodSafe certifications, and performs general front desk reception. 

Job Duties & Tasks

Serving It Right and FoodSafe Customer Service Representative

• Provide excellent, professional and courteous customer service both in person, on the phone and by email/internet
• Respond to customer inquiries (by telephone, email and in person), enter data, mark exams, take orders, process payments & refunds, issue certificates, arrange shipping/receiving for Serving It Right and FoodSafe manuals 
• Keep inventory records for Serving It Right and FoodSafe
• Other duties as assigned

Reception/Administrative Support

• Front-line receptionist duties
• Schedule Board room bookings; arrange Food & Beverage for meetings 
• Make travel arrangements for staff 
• Handle all mail & courier
• Call appropriate supplier for office equipment servicing issues 
• Ensure adequate toner supplies/stocks for equipment
• Maintain a neat and tidy supply room with adequate inventory levels of office and kitchen supplies
• Maintain petty cash float for minor expenses and balance float as needed
• Other duties as assigned

Qualifications

• Grade 12 and one year of related experience
• 50 wpm keyboarding skill with a high degree of accuracy, both alpha and numeric
• Excellent customer service skills and demeanor, including the ability to deal with a variety of customer personalities
• Excellent knowledge of standard office practices, methods and equipment
• Excellent verbal and written communication skills
• Excellent organizational skill and ability to exercise good judgment and initiative
• Basic mathematical skills
• Able to work independently as well as within a team
• Ability to perform cashier duties including Visa and MasterCard transactions, with a high degree of accuracy

Interested applicants please send your resume to:

Michele Priddy
mpriddy@go2hr.ca
#450 – 505 Burrard Street, PO Box 59
Vancouver BC V7X 1M3