Customer Service Agent - Reservations Centre

Main Duties:

• Accompany driver on hotel routes to pick up and ticket passengers
• Offer high quality customer service to both external and internal customers in a positive and professional manner, both in person and over the telephone
• Answer incoming calls in a call centre environment providing accurate information on our products and services
• Utilize selling and up-selling techniques to promote and reserve tours and packages
• Handle cash and credit card sales
• Complete accurate sales reports
• Respond to fax and email correspondence
• Perform other projects and duties assigned by management

Assets:

• Tourism experience and/or post secondary training in tourism management
• Fluent in English and a second language
• General knowledge of the Vancouver and Victoria tourism industry
• Previous customer service and sales experience

Qualifications:

• Exceptional organizational, administrative, and time management skills
• Excellent telephone manner and communication skills, both written and verbal
• Ability to work under pressure and multitask
• Experience with Microsoft Word, Excel, and the Internet
• Experience with handling cash and credit card transactions

Please submit your resume and cover letter to Edward Mortimer:

emortimer@pacificcoach.com