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Customer Service Agent - Reservations Centre

 
Company Pacific Coach Lines Ltd.
Location Vancouver
Job Status Part-time
Posted Date 29 Jan 2010
 
Pacific Coach Lines is seeking an individual who is interested in becoming part of their energetic team. Our Customer Service Agents are front line professionals who facilitate the promotion, sales and booking of our Services. Those who work well in a very busy and dynamic environment and like dealing with people will enjoy this position
 
Job Requirements  

Main Duties:

  • Accompany driver on hotel routes to pick up and ticket passengers
  • Offer high quality customer service to both external and internal customers in a positive and professional manner, both in person and over the telephone
  • Answer incoming calls in a call centre environment providing accurate information on our products and services
  • Utilize selling and up-selling techniques to promote and reserve tours and packages
  • Handle cash and credit card sales
  • Complete accurate sales reports
  • Respond to fax and email correspondence
  • Perform other projects and duties assigned by management

Assets:

  • Tourism experience and/or post secondary training in tourism management
  • Fluent in English and a second language
  • General knowledge of the Vancouver and Victoria tourism industry
  • Previous customer service and sales experience

Qualifications:

  • Exceptional organizational, administrative, and time management skills
  • Excellent telephone manner and communication skills, both written and verbal
  • Ability to work under pressure and multitask
  • Experience with Microsoft Word, Excel, and the Internet
  • Experience with handling cash and credit card transactions
 
Salary 10.93 per hour
 
Application Process

Please submit your resume and cover letter to Edward Mortimer:

emortimer@pacificcoach.com

 
Deadline 12 Feb 2010
   
 
 
 
go2 - The resource for people in tourism go2 - The resource for people in tourism go2 - The resource for people in tourism go2 - The resource for people in tourism