River Rock Casino Resort is Western Canada’s premier CAA/AAA Four Diamond casino resort that combines luxury, service excellence and entertainment. River Rock is located on the banks of the Fraser River in Richmond, and we’re the center of all the action 24/7.
A quick commute by car, and steps away from the Bridgeport Station with convenient and quick access to Vancouver, Richmond and the rest of the Lower Mainland by bus or the Canada Line.
Our dazzling casino features slot machines and all of the favorite table games; our beautifully appointed hotel suites, show theatre, state of the art convention and meeting facilities, restaurants, bars, and a marina offer great career opportunities in Gaming, Hotel, Theatre, F&B, Culinary and so much more.
River Rock is filled with employees from all backgrounds who have found a place where they can define what success means to them - and we help make it happen. It's where you'll be given the building stones you need to forge a challenging new path, either in hotel or casino operations, expanding your skills and growing your career with the benefits that let you live the life you want. Whether dealing on one of our tables, or serving guests in one of our restaurants, everyone wins at the Rock. Come for the opportunity, stay for the experience!
River Rock Casino Resort is currently recruiting for Hotel Front Desk Agent. The successful candidate will be responsible for checking guests in and out, taking payments, hotel room reservations and to provide customer service excellence upon requests for assistance and act as liaison between the hotel and guests.
Other responsibilities include:
- Greet guests
- Books guests into their rooms according to their reservations, requests and availability
- Provides guests with resort and facility information
- Takes room reservations when needed
- Performs cashier duties, processing payments and foreign currency exchange
- Handles telephone and fax messages for guests
- Coordinates any special services requested such as laundry, room service and additional room inventory
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
