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Guest Services Agent

 
Company Cathedral Mountain Lodge
Location Kootenay Rockies
Job Status Contract
Posted Date 10 Mar 2010
 

Cathedral Mountain Lodge offers a unique summer experience for people with energy and enthusiasm. The lodge is in Yoho National Park in the Canadian Rockies near Banff National Park. You will enjoy unlimited hiking, camping, climbing, white water rafting, wildlife watching, and countless other outdoor adventures! Our staff recreations committee will ensure you have the summer of your life!

We are looking for College or University students and graduates interested in the outdoors and gaining valuable hospitality experience. We provide excellent training, fun team member activities, and opportunities to participate in our environmental programs. This is an ideal opportunity to live, work, explore and play in Canada’s Rocky Mountain National Parks.

We are currently recruiting for the position of Guest Services Agent. The Guest Services Agent is part of the Cathedral Mountain front desk team responsible for guest service and reservations. This position is multi-task orientated, main duties include answering phones, taking reservations, selling rooms, guest service (concierge), assisting the dining room, retail sales, end of day accounting and following check-in /check-out procedures.

 
Job Requirements  

Qualifications:

  • minimum 1 yr customer service experience
  • previous hospitality/tourism experience an asset
  • must have strong computer skills with Microsoft Office (Excel/Word/Outlook)
  • must have excellent people skills with a positive & Upbeat personality, with a desire to take ownership of tasks assigned and willingness to learn
  • strong communication skills; actively listen, understand and clarify understanding to guests and team members questions or concerns
  • second language is an asset
  • must have a love for the outdoors
 
 
Application Process

* Please Note: In order to provide our guests with an exceptional and consistent level of service, we require team members that will commit to our lodge for the entire season approx. May 10th – October 8th.

If you are a serious applicant and meet requirements for employment, a working commitment from May to early October, an outgoing personality, a love for the outdoors and a commitment to great guest service – Come and join our Team! Please submit resume & cover letter with ‘Guest Services Agent’ in subject line. jobs@cathedralmountain.com or apply online www.cathedralmountain.com

 
Deadline 31 Mar 2010
   
 
 
 
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