As an employer, you want consistently trained staff who not only meet but exceed your customer’s expectations. Recent statistics have shown that roughly 40 per cent of employees who receive little or no job training will leave their positions within the first year. Research also shows that effective training can increase productivity and sales, reduce the cost of turnover and improve customer service — all benefits that can help you exceed your customers' expectations.
emerit learning products are:
- flexible, cost-effective, supervisor-led coaching/training
- easy to customize with your in-house training initiatives
- topic-specific and focused for quick spot-training sessions
They benefit your business by:
- establishing service standards and creating consistent customer service
- creating a cohesive team environment
- identifying skill gaps before they turn into service issues
- increasing job knowledge and cross-training opportunities
- providing a full picture of each employee's knowledge, attitude and skills on the job
emerit offers the following learning resources:
emerit National Occupational Standards are concise, point-form manuals that describe the knowledge, skills and attitudes necessary to be considered competent in an occupation. They are ideal to help you establish service standards, develop job descriptions and cross-train. You can download more than 40 different job-specific standards for free.
emerit Workbooks take the standards and complete them with real-life examples, quizzes and exercises that reinforce, in a self-study format, the skills required to be considered competent in a job. They are an effective reference manual meant to complement your in-house training. Click here to purchase online.
emerit Online Learning brings the workbooks to life with audio and video clips as well as interactive exercises. These versatile resources can be used on the job as a quick topic-specific refresher or away from the job — such as at home — for more in-depth study. The audio-visual lessons are especially useful for employees whose first language is not English. View an online demonstration.
emerit Professional Certification is for employees who are committed to the tourism industry and their profession within it, and who want to be recognized for the level of skill and knowledge they bring to their job. Employees attain nationally recognized credentials and peer/industry recognition, while employers get a complete picture of each employee's attitude, knowledge and job skills from an outside perspective, rated against a national standard. In BC, certification is available for 16 occupations. More about Professional Certification.
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