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Guest Services Agent (Part-time)

Company: 
Spirit Ridge Vineyard Resort & Spa ~ Bellstar Hotels & Resorts
Job Address: 
1200 Rancher Creek Road
Osoyoos  British Columbia  V0H1V6
Canada
Status: 
Part-time
Job Level: 
Front-line
Job Description: 

Come Join our team! Bellstar Hotels & Resorts is seeking a Guest Services Agent. This position contributes to Bellstar's success by providing “wow” experiences for our guests, owners and our team members through exceptional customer service.

  • Deliver exceptional service to guests, owners and other team members at all times
  • Meet and exceed sales goals and targets through proactive selling and relationship building
  • Make and process guest and owner reservations accurately
  • Check out, collect payment and thank all guests and owners upon departure
  • Respond proactively to a wide range of guest requests and needs while they are enjoying their resort stay
  • Work in cooperation with all departments and team members to ensure a streamlined resort experience for all guests
  • Anticipate guest needs and respond to them proactively

Job Requirements

Qualifications: 
  • Ability to speak, write and read English is required, multilingual ability is an asset
  • Experience in using windows-based software programs, Microsoft Office software including Word, Excel and Outlook
  • Knowledge of property management systems or reservations systems is an asset (i.e. RoomMaster)
  • Front office experience, call centre experience or tourism/hospitality experience is an asset
  • Knowledge of local area and destination is an asset
  • First Aid certification is an asset
  • Fast paced environment – must be able to work under pressure and be able to multitask
  • Required standing for long periods of time
  • Light housekeeping duties and repetitive tasks
  • Physically fit, able to lift up to 50lbs
Salary: 
To be discussed
Application Process: 

For more information, or to apply please visit our website at www.bellstar.ca/careers.

*No phone calls please, select candidates will be contacted for interviews

Deadline: 
Friday May 31, 2013