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Night Auditor (Full-time)

Company: 
Spirit Ridge Vineyard Resort & Spa ~ Bellstar Hotels & Resorts
Job Address: 
1200 Rancher Creek Road
Osoyoos  British Columbia  V0H1V6
Canada
Status: 
Full-time
Job Level: 
Front-line
Job Description: 

Come Join our team! Bellstar Hotels & Resorts is seeking a Night Auditor. This position contributes to Bellstar's success by providing “wow” experiences for our guests, owners and our team members through exceptional customer service.

  • Make and process guest and owner reservations accurately
  • Check out, collect payment and thank all guests and owners upon departure
  • Respond proactively to a wide range of guest requests and needs while they are enjoying their resort stay
  • Anticipate guest needs and respond to them proactively
  • Report notable guest challenges or situations to senior management in a timely fashion
  • Anticipate challenges and opportunities and suggest solutions for them
  • Welcome, check in and orient all guests and owners upon arrival
  • Inform and orient guests to the resort's facilities, amenities, activities and events upon arrival
  • Check out, collect payment and thank all guests and owners upon departure
  • Respond proactively to a wide range of guest requests and needs while they are enjoying their resort stay
  • Responds to concerns (and compliments) from guests in a professional, service-driven fashion
  • Other duties and projects as assigned when required

Job Requirements

Qualifications: 
  • Ability to speak, write and read English is required, multilingual ability is an asset
  • Knowledge of property management systems or reservations systems is an asset (i.e. RoomMaster)
  • Front office experience, call centre experience or tourism/hospitality experience is an asset
  • Knowledge of local area and destination is an asset
  • Must be able to lift 50lbs 
Salary: 
To be discussed
Application Process: 

For more information, or to apply please visit our website at www.bellstar.ca/careers

*No phone calls please, only selected candidates will be contacted for interviews

Deadline: 
Friday May 31, 2013