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Responsible Beverage Service

The legal landscape has changed and greater responsibility is being placed on licensed establishments to be accountable for the actions of their patrons. When it comes to exercising duty of care, employers can manage their risk by putting in place and properly managing a Responsible Beverage Service (RBS) Program.

In addition to Serving It Right, the goal of a RBS program is to reduce alcohol-related problems. An effective approach involves the entire staff working together to create and enforce the establishment's house policies. A successful RBS program includes policies that help prevent service to underage and intoxicated patrons plus intervention techniques to help you manage your duty of care to patrons, other customers and the public.

It is only through proper and consistent implementation of house policies that you ensure responsible beverage service and shield your establishment from unwanted lawsuits.

Tools & Resources

go2 and the industry have developed some tools and resources to help you implement a responsible beverage service program and reinforce the concept to your staff and patrons.

Serving It Right Logbook

Serving It Right Logbook
 

Why should you use the Serving It Right Logbook?

  • It helps you and your staff record and recall events that happen each day
  • It provides an accurate record of incidents that may form the backbone of a defense in the event of civil litigation
  • It is easy to use with pre-designed forms and checklists

What’s in the Logbook?

  • Daily communication log for each day between January 1 and December 31 (in 2 convenient easy to download/print files)
  • Detailed incident report forms
  • Guidelines and tips for how to use the Serving It Right logbook

Download Logbook

How to Estimate Your Blood Alcohol Concentration

These resources contain a chart that helps guesstimate blood alcohol concentration (BAC).

How to Estimate Your Blood Alcohol Concentration
 

Responsible Beverage Service Tip Sheets

The following tip sheets cover a number of key topics around responsible beverage service. Print these off and use them at staff meetings or post in a staff room as a reminder.

How to Estimate Your Blood Alcohol Concentration
 

Do you have a unique RBS tool or program in place? We would love to hear about them! Email us and share your stories.

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