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Meet the Team

The professionals at go2HR know tourism from a human resources point of view. go2HR’s understanding of the industry’s human resource issues and opportunities means its staff experts can anticipate and respond to your business, people management, and career-development needs.

Alex Mrazek, Digital Marketing Specialist

Alex Mrazek, Digital Marketing Specialist

Alex is responsible for providing development and technical support for go2HR's websites, overseeing website administration, managing pay-per-click campaigns, and assisting with go2HR's digital marketing initiatives. He joined the go2HR team in 2010 with more than 12 years of experience in website administration, design and content management, most recently with SilverBirch Hotels & Resorts. Alex studied digital marketing strategy, web analytics, web programming and graphic design at several post-secondary institutions and brings exceptional skills in search engine optimization and web statistics analysis to go2HR.

Favourite place in BC: Whistler and the beaches along West Vancouver

 

Alisa Lokshin, Program Assistant

Alisa Lokshin, Program Assistant

Alisa is responsible for providing front-line customer service and administrative support for go2HR’s industry training and industry human resource development programs. She joined the go2HR team in 2016 with 10 years of experience in customer service and administrative roles. Most recently Alisa was in the auxiliary pool at BCIT, where she provided project support for BCIT’s Learning and Teaching Centre, and administrative and customer service support for the International Student Entry Program. Alisa is a graduate of the New Media Design and Web Development Program from BCIT.

Favourite place in BC: False Creek Seawall, Vancouver

 

Amy Knechtel, Accounting Assistant

Amy Knechtel, Accounting Assistant

Amy is responsible for providing accounting and administrative support to the go2HR team. Originally joining the team in 2014 as the Customer Service Representative, Amy’s previous role included interacting with Serving It Right and FOODSAFE customers, and helping with general inquiries. In addition, she has over three years of tourism experience as a tour guide with Landsea Tours & Adventures. She holds a B.A. with a major in History and a minor in Geography from the UBC Okanagan Campus.

Favourite place in BC: Revelstoke and Sunshine Coast

 

Andrea Hinck, Manager, Industry Training

Andrea Hinck, Manager, Industry Training

Andrea joined the go2HR team in November 2015 and brings more than 25 years’ experience in the tourism and hospitality industry, 10 of which are in human resource management at the operation and corporate levels. She manages and implements go2HR’s industry training programs and projects including WorldHost initiatives. She also liaises with go2HR committees, industry associations, employers, training providers, and other stakeholders. Andrea is a Chartered Professional in Human Resources (CPHR) and holds a certificate in leadership coaching and a diploma as a provincial instructor in adult education.

Favourite place in BC: Stanley Park, Vancouver

 

Arlene Keis, CEO

Arlene Keis, CEO

With over 25 years of HR management at the operational, corporate, and industry levels in both the public and private sectors, Arlene leads the development and growth of go2HR. She joined the team in 2002 and has since been managing and overseeing the overall operations and strategic direction of the organization. Arlene has achieved a M.Ed. in Counseling Psychology from UBC, a B.Ed. from UVIC and is also designated as a Chartered Professional in Human Resources.

Favourite place in BC: Cariboo-Chilcotin

 

Debbie Yule, Vice President, Industry Engagement

Debbie Yule, Vice President, Industry Engagement

Debbie plays a key role in developing and executing BC's tourism labour market strategy, including leading marketing, communications and industry engagement activities as well as managing the Serving It Right and Special Event Server programs. She joined the team in 2004, bringing with her over 10 years of senior-level corporate experience in marketing, strategic planning, business development, project management, quality and process improvement. Debbie holds a B.Comm. from UBC.

Favourite place in BC: Princess Louisa Inlet

 

Dennis Green, Director, Industry Training

Dennis Green, Director, Industry Training

Dennis is responsible for go2HR's industry training initiatives, which includes liaising on behalf of industry with secondary and post-secondary tourism and hospitality training providers. Dennis has more than 20 years’ experience as a Red Seal chef and left his position as Executive Chef at Bishop’s Restaurant in Vancouver in 2007 to join go2HR’s industry training team. Dennis was inducted into the BC Restaurant Hall of Fame in 2015 in recognition of his contribution to the cook apprenticeship training system in BC.

Favourite place in BC: Haida Gwaii

 

Ellen Langton, Director, Finance and Administration

Ellen Langton, Director, Finance and Administration

Ellen, a Certified General Accountant, joined the go2HR team in 2013 with more than 25 years of experience in financial accounting positions. Most recently she was the Director of Finance with Global Spectrum, which manages the South Okanagan Events Complex in Penticton. Ellen leads the financial planning and reporting functions at go2HR, supervising the preparation of monthly financial statements and the annual budget and business plan. Ellen is also responsible for office administration and coordination of IT support.

Favourite place in BC: Vancouver Island

 

Ginger Brunner, Regional HR Specialist

Ginger Brunner, Regional HR Specialist Thompson Okanagan

Ginger is a Chartered Professional in Human Resources (CPHR) and trainer with more than 15 years of applied human resources and management experience within the tourism/hospitality industry. Joining go2HR in 2016, Ginger brings experience in developing, facilitating and supporting HR programs, as well as facilitating a range of college and university recruitment initiatives. Based in Kelowna, BC, she works with tourism operators and stakeholders in the regionalization of key recruitment, retention and training initiatives as outlined in the BC Tourism Labour Market Strategy.

Favourite place in BC: Thompson Okanagan

 

Jacqueline Nakano, Customer Service Representative

Jacqueline Nakano, Customer Service Representative

Jaqueline is responsible for general customer inquiries, and customer inquiries for the Serving It Right and FOODSAFE by Distance Education programs, as well as providing general administrative support to the go2HR team. She has been with go2HR since 2010 and brings 18 years of expertise in customer service, administration and maintenance of client accounts and relationships.

Favourite place in BC: The Okanagan and Vancouver Island

 

Joyce Lam, Marketing and Communications Specialist

Joyce Lam, Manager, Marketing and Communications

Joyce joined go2HR in 2008 and she has over 10 years of marketing and communication experience with non-profit organizations. She is responsible for managing and overseeing go2HR’s corporate and program communications, marketing and public relations, including the go2HR.ca website, database marketing and social media. Joyce comes to go2HR with a BBA in Marketing from SFU Business, as well as Associate Certificates from BCIT in Public Relations and Marketing Communications.

Favourite place in BC: The Okanagan

 

Kylene Tse, Marketing and Communications Assistant

Kylene Tse, Marketing and Communications Assistant

Kylene is studying for her Communications degree at SFU and as part of her co-op semester, she joined go2HR in January 2017 as the Marketing and Communications Assistant. Her role involves supporting the go2HR Career Awareness programs, overseeing the Serving It Right & Special Events Server Certification programs, and updating the responsible beverage service communications strategy. She has developed hospitality skills from her experience as a server at Joey Restaurants, and her customer relations from volunteering as an SFU Study Abroad Ambassador.

Favourite place in BC: Yaletown/False Creek & Whistler Village

 

Mark Gilbert, Industry Health and Safety Specialist

Mark Gilbert, Industry Health and Safety Specialist

Mark is responsible for increasing industry engagement in health and safety and the Certificate of Recognition (COR) program. He joined go2HR in November 2016 with experiences in conducting gap analysis, safety program reviews and Certificate of Recognition (COR) program audits. Most recently Mark was the Health and Safety Advisor with Best Buy Canada, where he created and implemented Safe Work Procedures as well as updated the company’s safety policy. He had also opened a number of franchise locations for Staples and Krispy Kreme. Mark holds the Occupational Health and Safety Diploma from BCIT.

Favourite place in BC: Tofino

 

Michele Priddy, Marketing and Events Coordinator

Michele Priddy, Marketing and Events Coordinator

Michele joined the go2HR team in 2009, following more than 10 years of experience working in administrative and customer service positions. Michele is responsible for go2HR's tourism-only job board, coordinating events and conferences, and providing assistance to go2HR's marketing and communications team. Michele holds a Travel Agent Certificate from the Canadian Tourism College and has received training in occupational first aid and security.

Favourite place in BC: Parksville

 

Michelle Sz, Marketing and Communications Specialist

Michelle Sz, Marketing and Communications Specialist

Michelle has worked with a number of non-profits before joining the go2HR team in November 2016. Most recently she worked for the Canadian Parks and Wilderness Society in a communications and development capacity, and at the H.R. MacMillan Space Centre running public education and engagement activities. She obtained her B.Sc. from the University of British Columbia with a double major in Astronomy and English Literature. In her role with go2HR, Michelle provides marketing, communications, and public relations support for go2HR’s corporate and program promotion, content and website management, social media and eCommunication.

Favourite place in BC: Sunshine Coast

 

Sherry Henriquez, Customer Service Representative

Sherry Henriquez, Customer Service Representative

Sherry joined the go2HR team in 2016 and brings two years of customer service experience in retail, sales, and hospitality. At go2HR she is responsible for general customer inquiries, and customer inquiries for the Serving It Right and FOODSAFE by Distance Education programs, as well as providing general administrative support. Sherry has a Bachelor of Science in Business Administration from Fairleigh Dickinson University, and a certificate in graphic design from Computacion Integral in El Salvador.

Favourite place in BC: The Seawall in Vancouver and Lost Lake in Whistler

 

Stephanie Mallalieu, Industry Health & Safety Specialist

Stephanie Mallalieu, Industry Health & Safety Specialist

Stephanie joined go2HR in 2016, and is responsible for increasing industry engagement in health and safety and the Certificate of Recognition (COR) program. Recently relocating from the UK to Canada, Stephanie brings more than 15 years’ health and safety experience to the team, with a particular focus on the food services sector. She has previously held senior positions in the UK and overseas, supporting businesses with their food hygiene and health and safety programs. Stephanie holds a M.Sc. in Food Safety Management from the University of Central Lancashire, a B.A. in Tourism and Business Management from the University of Birmingham and a General Certificate from The National Examination Board in Occupational Safety and Health, England.

Favourite place in BC: Joffre Lakes

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