Job Description

We are searching for a strong team player and a people person who can work diligently as a team member and provide an inviting atmosphere for the guest upon arrival and the duration of their stay. You must be comfortable working overnight, diffusing tense situations and directing members of the public. You will also accurately account for/ensure that all end-of-day reporting is accurate. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Responsibilities & Qualifications

Physical Requirement:

Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting.

This job position requires physical presence at the designated location.

Accountabilities:

Operations:

Champions quality service when assisting with guest check-ins, check-outs, and additional hotel standard special requests as it relates to their stay
Oversees the overnight front desk operations and ensures established SOGs are executed in a professional and consistent manner
Shares Guest Service Best Practices with Guest Service Agents through ongoing coaching
Takes note of opportunities to improve processes and remove barriers that weaken the guest experience
Works toward continuously improving operational processes and provides ongoing suggested improvements to the Front Office Manager
Is accountable for End of Day Activities:
Guest Experience:

Champions guest resolution using existing SOGs; and provides ongoing suggested improvements to the Front Office Manager
Interacts with the guest throughout their stay, anticipating their needs and proactively resolving guest concerns
Drives customer loyalty by building individualized connections with guests
Acts as the Lobby Ambassador – Hotel & Guest Liaison
Ideal Candidate:

1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a vital asset
Post-secondary education in accounting, hospitality, or related field
Dedicated to working within a dynamic team that focuses on collaboration and guest experience
Proficiency with computer systems required, such as Microsoft Office and Opera
Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs
Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities
Leadership skills with the ability to coach, redirect, and motivate team members

Salary/Wage

23.00

Other Perks/Benefits

Why join us? We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests. Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values. No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future. The perks and benefits you’ll get to enjoy: Winter/Summer Season Lift, Trail, and Golf passes (varies by position) Access to our Employee and Family Assistance Program Dining discounts within our hotel & Resort-owned outlets Retail discounts in our Resort-owned outlets Friends and family hotel rates at Sun Peaks Grand Hotel Reciprocal programs with partnering ski areas & hotels. We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals. We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

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