Job Description

Position: Assistant Manager, Premium Club

Department: Premium Hospitality

Reports to: Senior Manager, Premium Clubs & Director, Premium Service

POSITION SUMMARY:

The Assistant Manager, Premium Club oversees and manages the food and beverage operations for our new, industry-leading private club located between the Vancouver Canucks and visiting team’s dressing rooms. This stunning club will be open for all Vancouver Canucks hockey games and concerts in Rogers Arena. The Assistant Manager is tasked with executing the highest standards of service and hospitality to create unforgettable experiences in the arena’s most premium hospitality space.

This role will focus on:

-Delivering superior customer service, creating memorable dining and best in class fan experiences through effective hiring, managing, and training of part-time staff
-Providing leadership, development, and motivation to the team to ensure guest experience is always paramount through consistent delivery of high-quality food and beverage
-Overseeing all day to day and event activity to ensure proper planning and execution, including staff scheduling, room readiness, and product orders from the internal warehouse
-Overseeing post-event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, and staff hours submissions
-Maximizing resources and inventories by managing cost, maintaining equipment, and monitoring inventory and budget to ensure the best use of inventory and allocation of expenses
-Supporting other Hospitality departments as needed for other events such as internal events or significant Catering functions (on or offsite)

Responsibilities & Qualifications

-At least two years of industry-leading fine dining food and beverage operations
-A strong on floor presence and demonstrated hands-on approach
-Exceptional, polished, professional presence
-Superior communication and conflict resolution skills with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
-Strong commitment to a premium level of quality and service
-Strong food, wine, and beverage knowledge
-An inspiring leader who has proven management skills rallying a team to achieve its highest potential
-Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty
-Strong solutions based problem-solving skills, including the ability to analyze current business problems and implement recommended action plans
-Strong emotional management skills and an ability to maintain a calm demeanor and react appropriately and effectively to situations as they arise
-Excellent planning and organizational skills
-Ability to handle conflicting deadlines and prioritize accordingly
-Flexibility and ability to work evenings, weekends and holidays

Recommended Training

Serving It Right

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