Banquet Captian

  • Sheraton Vancouver Wall Centre Hotel
  • Front-line
    • Full Time | 
    • Permanent
  • 1088 Burrard St Vancouver
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on February 26, 2024

Job Description


The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.


Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

Responsibilities & Qualifications



Check all room sets prior to each event. Meet with the Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen. Conduct post function meeting with Kitchen to discuss event.
Check all china, glassware, silverware and linen items needed for the event.
Inform staff of specific needs for buffets and receptions. Check all staffing needs for upcoming events.
Check inventory needs for all upcoming events and liaise with the Stewards
Conduct pre-function meetings to ensure grooming standards of team members are met. Allocate stations and partners for staff and Conduct a well-orchestrated event.
Review banquet event orders; communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last minute instructions or changes.
Share consistent vision with Conference service Manger, Catering Manager and Meeting Planner.
Be aware of upcoming groups and major conventions over the upcoming 90 days. Review assigned work functions for the entire day and the next week.
Read all assigned banquet menus and ask if specific items are unclear. Complete all daily administrative tasks.
Select several tables at random during the function to evaluate food and service. Ensure the food is served at the appropriate temperature, and that the entree is placed properly on table. For receptions, ensure sufficient food is available and any up-sell opportunities are met.
Inform chef of head count as soon after seating as possible.
Report all maintenance, repair or housekeeping concerns to the appropriate department immediately.


Minimum 2 years supervisory capacity in the banquet department of a large convention hotel.
Must possess outstanding, pro-active guest service skills, strong leadership skills, a professional presentation and excellent communication and interpersonal skills.
Serving it Right certification
Must be flexible to work varying schedules, including late nights and early morning shifts.
Friendly, enthusiastic, and have a sales-oriented personality.
Work well under pressure and as part of a professional team.
Must be fluent in English, a second language is an asset.
Must possess strong food, beverage and wine knowledge.
Must be able to stand and exert well-paced mobility for up to 8 hours in length and be able to lift up to 50 lbs. on a regular and continuing basis.
Must be able to exert well-paced mobility to reach different floors of the hotel on a timely basis.
Requires manual dexterity to use and operate all necessary equipment.
A good physical condition, as this position requires constant walking, standing, bending and lifting.
Strong Computer skills, Delphi, MS Office
We have an employment requirement that all employees are fully vaccinated with 2 doses of the covid19 vaccine. You will be asked to provide us with the Canadian QR code proof.


$22.25-$23.00 per hour plus gratuities

Other Perks/Benefits

Dental care, Employee assistance program, Extended health care, Life insurance, RRSP match, Vision care, Explore Travel Program, Ongoing Associate Appreciation Events

Recommended Training

Serving It Right

Job Application Process

Please send a resume and/or cover letter attention to Human Resources

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