Job Description

Job Profile

The Banquet Server delivers outstanding service and operations for the banquet department. This position serves food and beverages to guests and exceeds guest expectations providing excellent guest service. The Banquet Server engages the guest in accordance with Delta standards.

Duties and Responsibilities

Greeting guests, collect tickets and control guest flow
Maintains a comprehensive knowledge of the menu to receive and deliver guest food and drink orders at hotel banquets, breakfast, luncheons, dinners and receptions.
May assist Guest with placement of event materials and/or other favors at Guest place settings of seat
Sets the tables and buffets, planning linen, plates, silverware, glassware and accoutrements
Replenishes food and refreshments during the event
Maintains all buffets and cleaning of the event and pre-busses tables and buffets
Transports dirty trays with plates to stewarding
Assists with clean-up after a function including miscellaneous items remaining in an event area at conclusion of events
Maintains assigned service station, including the clearing of cocktail barware from tables to bus stands
Assigned side work as necessary such as polishing silverware, folding/rolling napkins, filling condiment caddies, sets up all side stations and buffets are properly completed
Performs other duties, as assigned, to meet business needs

Responsibilities & Qualifications

Qualifications

Serving it right certification required
Food safe certificate required
Super host certification an asset
Possess a positive attitude and works well with other team members
Possesses a professional image
Excellent guest service skills, desire to meet and exceed guest expectations
Excellent command of the English language- written and verbal. Other languages an asset
Excellent communication and organizational skills
Strong interpersonal skills with an ability to work as part of a team
Physically fit; lifting and moving quickly is a mandatory part of this position
Must be willing to work in Kamloops, BC
Must be eligible to work in Canada
Working conditions

Fast-paced environment
Variety of hours- morning, afternoon, evening, weekends, weekdays, holidays
Loud environment
Physical requirements

Ability to push, pull, reach, bend, stoop and lift to 50 pounds
Constant standing and walking for a minimum of 4 hours at one time
Balance a tray of up to 20lbs while walking
Occasional ascending or descending flights of stairs

Recommended Training

Serving It Right

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