Job Description

What will I be doing?
As a Bellman, you will serve on the Guest Services team to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and assistance throughout the hotel. A Bellman will complete the following tasks:

Welcome Guests on arrival and assist them during their stay
Manage Guest luggage
Deliver luggage to guest room upon arrival and retrieve luggage from guest room upon departure in accordance with Brand standards
Assist with long term storage luggage and update related information accurately
Show guests to their rooms and explain the amenities and emergency procedures
Receive and deliver mail and messages for the hotel and Guests
Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity
Provide support to the Concierge as required
Provide support at the reception area when there is a queue at the Front Desk
Complete any other reasonable tasks as directed by the Bell Captain
Project a professional manner with an emphasis on hospitality and Guest service

Responsibilities & Qualifications

A Bellman serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:
Must have a Canadian Driver’s Licence and be able to drive standard and manual
Previous experience working within the hotel or leisure sector
Must be able to work Saturdays, Sundays and varied days throughout the week
Must be able to lift, bend, sit, scoop and stand continuously during an 8-hour shift and handle lift and carry a load of 30kg baggage and/or parcel
Excellent personal presentation
Ability to communicate verbally (including telephone contact) with Guests, Management and fellow team members
Energetic and enthusiastic
Attention to detail

Salary/Wage

19.80 -22.00

Other Perks/Benefits

Enjoy extensive travel discounts with Hilton and a range of health and wellness perks when you join us! This is a chance t be part of a brand that is recognized worldwide.

Job Application Process

Apply to karen.wilhelm@hiltonvancouverdowntown.com

Apply Now