Job Description

Whistler Olympic Park is a world-class destination for outdoor recreation activities & Nordic sports, located just south of Whistler in the stunning Callaghan Valley. Established for the 2010 Olympic & Paralympic Winter Games, the Park’s incredible facilities are now enjoyed by both high-performance athletes and recreational guests alike.

Biathlon Program Instructor delivers coaching, instructional and educational cross-country ski and biathlon programs to guests of Whistler Olympic Park (WOP). Responsibilities include assisting selection of products or services appropriately meeting their needs by sharing information to educate, engage, and demonstrate a high level of product knowledge in the delivery of an exceptional guest experience.

Winter season 2023/2024 commencing November for: Casual, Part Time or Full Time seasonal role requires ability to work weekends and evenings.

Ask about affordable staff accommodation in our brand new facility for seasonal full time role.

Responsibilities & Qualifications

Instruct individuals and groups of all ages in Nordic programs, cross-country ski lessons (classic and skate), biathlon, snowshoeing and other activities as directed
Knowledge of WSL product and services to assist promotion and cross-promotion interacting with guests
Develop a high level of product knowledge to promote WSL products and services including day-tickets, season passes, instructional programs, and rental equipment
Follow documented procedure and safe delivery of Biathlon programs including:
Manage and maintain range, firing line, rifles, and targets in a safe and efficient manner
Act as Range Safety Officer when assigned to biathlon programming and range activities Educate and instruct guest participation in programs
Carry out range maintenance and manual grooming as directed by Sport Operations
Ensure preparation and maintenance of program equipment
Efficiently keep to a scheduled itinerary
Ensure a safe and inviting environment for activity participants and guests
Adhere to safe operating procedures within the functional areas
Foster a strong culture of health & safety; work with Human Resources and Safety to ensure all WorkSafeBC and Technical Safety BC requirements are met
Professionally handle guest queries and concerns
Collaboratively liaise with all venue colleagues including Guest Services
Work cooperatively with clubs, user groups, and volunteers to deliver Nordic Sport School programming
Assist in general up-keep of the Sport School areas, including the daily set up of indoor/outdoor equipment
Assist team with the execution of special events as required
Preparation and tear-down of instructional and coaching areas
Carry out snowshoe trail grooming and maintenance as directed
Interact with volunteers to ensure their inclusion in department team
Carry out Whistler Sport Legacies’ customer service philosophy AIM: All Interactions Matter
Assist team with other duties as assigned or required, including operation of the rental shop, guest services, and operational requirements such as snow clearing
Administration

Maintain individual/group attendance and achievement records
Assist with issuing and processing of rental equipment and retail shop products
Accurately compile and summarize information as requested
Position Requirements

Education/Experience

Biathlon coach, marksmanship, firing range, or firearms safety instructor experience required
Cross-country ski experience with the ability to perform both classic and skate techniques preferred
Current PAL certification (Firearms Possession & Acquisition License) required
Satisfactory criminal record check is mandatory prior to commencement of employment
One or more of the following certifications is required:
Canada Association of Nordic Ski Instructors (CANSI)
Cross Country or Biathlon Canada’s National Coaching Certification (NCCP):
Community Coaching Introduction (ICC), Community Coach (CC) or higher
Biathlon Bronze Coach, Silver Coach, Gold Coach, OR Competition Development
International training/experience equivalent to the above qualifications
Experience with bolt action rifles required
Previous experience working in a customer service-oriented position required
First Aid qualifications preferred
Knowledge of the Olympic Nordic disciplines (cross-country skiing, biathlon, ski jumping, and Nordic combined) an asset
Valid BC Class 5 Driver’s License preferred
Valid BC Class 4 Unrestricted Driver’s License an asset
Experience volunteering and/or working in a volunteer organization such as a not-for-profit sport organization an asset
Skills

Experience or skills in cross country skiing, snowshoeing, biathlon, and / or ski jumping
Ability to safely guide participants through ski lessons and physical activities
Excellent “in person” customer service, communication and interpersonal skills
Ability to follow range protocol and maintain a safe firearms working environment
Excellent listening and comprehension skills required
Ability to establish quick rapport to build relationships and network
Ability to work well both independently with minimum direction, and as part of a team
Willingness to assist other team members (at times outside of the department) as needed and requested
Passion for exceptional customer service is essential
Physical Requirements

Reliable winter transportation as WOP is not serviced by public transit
Ability to work outdoors for long periods of time in variable winter weather conditions
Ability to stand, crouch, or kneel for long periods of time
Must be able to lift up to 50lbs

Other Perks/Benefits

Affordable accommodation for seasonal full time role Competitive wage Benefits package and perks including health & wellness options - see website for details

Job Application Process

To apply, visit our website https://www.whistlersportlegacies.com/careers and follow the employment prompts.

Apply Now