Cafe Supervisor

  • Toptable Group
  • Supervisory
    • Full Time | 
    • Permanent
  • 4222 Village Square Unit 120, Whistler, BC V0N 1B4, Vancouver
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on May 15, 2024

Job Description

WHO WE ARE:

Provisions is an all-day neighbourhood cafe in the heart of the village offering a variety of take away items and dine-in service, featuring a full espresso bar, freshly baked goods, breakfast sandwiches, made-to-order sandwiches and salads, slow-roasted rotisserie chicken and a selection of seasonal sides.

Who you are: 

The FOH Lead Team Member, in collaboration with the Store Manager, will work closely with the leadership team to drive service each day and inspire team members to work together and hold one another accountable to the brand standards. The Lead Team Member is responsible for offering warm hospitality to our guests and employees and is expected to have expert level knowledge of all Front of House stations, including Barista, Cashier, Food Runner and bar Support.

What you’ll do:

Work with a sense of urgency and attention to detail at all times
Effectively communicate with all FOH and BOH team members throughout service
Interact with genuine hospitality when speaking to vendors and guests and cultivate relationships with regulars
Ensure excellent maintenance of the dining room as well as storage areas and shared FOH/BOH spaces in the facility
Get the store ready for daily service, including set-up of all stations; and for breakdown of all stations and deep cleaning at the end of the service
Understand proper steps of service and consistently executes them with efficiency and grace while maintaining a sense of urgency throughout the service 
Demonstrate expertise on all things espresso, including dialing in, pulling a perfect shot consistently, latte art skills, cleaning and shutting down espresso station at the end of the service
Responsible for menu updates in digital systems including daily updates of item counts
Demonstrate an understanding of enlightened sales techniques and seeks opportunities to inform guests about additional offerings (pastry, breads, rotisserie chicken, and other to-go items)
Guide guests through relevant allergies/restrictions with awareness of possible and impossible accommodations
Stays up to date on all menu changes and demonstrates extensive knowledge of the preparation of menu items, coffee beverages and wine. Shares this knowledge with the team, both during service and during per-shift meetings
Demonstrates deep knowledge of Health Department standards

Responsibilities & Qualifications

What we need from you:

1+ years of experience in kitchens and/or service in a restaurant
Food Handlers License
Serving it Right an asset
Problem-solving and delegation skills
Strong verbal and written communication skills, ideally in two or more languages
Able to accommodate a flexible schedule
Able to stand for long periods of time
Able to lift 50 pounds

Salary/Wage

20

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