Job Description

UR COMPANY

Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

OVERVIEW

A structured Cage Shift Manager role is critical to the success of Parq Vancouver. The primary purpose of the Cage Shift Manager is to manage the day to day Operations of the Cage Department as well as assist the Cage Manager and the Director of Cage Operations in all details of Parq Vancouver Cage Operations.

. Please note that this position is for a full- time overnight shift manager.

WHY WORK AT PARQ

Extended Health and Dental Benefits!
RSP/RRSP Matching!
Employee and Family Assistance Program!
Tuition Reimbursement
20% off at Parq Food & Beverage Outlets!
Discounted rates at local businesses within the community!
Volunteer opportunities!
Employee Recognition Program!
Opportunities for growth and development!
Companywide events!
Refer a Friend Program

DUTIES AND RESPONSIBILITES

The Cage Shift Manager is responsible for the overall supervision and direction of activities in the Cage Department. This full-time management position will ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards. This position reports directly to the Director of Cage Operations and the Cage Manager.

Minimum of one year experience as a Full-Time Cage Supervisor is an asset
Previous management experience an asset
Successful completion of probationary period, mandatory
Administration duties as assigned
Assists in the disciplinary process of Cage Associates, including the issuance of disciplinary action, as required
Carries out daily Vault management and reconciliation
Compiles daily gaming revenue reconciliation and reports
Effectively resolves customer disputes, upholding company customer service and integrity standards
Knowledge of all promotions and events
Management of all cash counting and cash redemption equipment
Management of cash and cash assets
Manages Wire Transfers, EFT, PGF, Bank Drafts, Verified Win, Convenience and PGF cheques
Manages, directs, delegates and assists Cage Associates to ensure that a high standard of accuracy, efficiency and customer service is maintained at all times
Manages Time and Attendance
Monitors operations and activities within the Cage Department, and assists/coordinates Cage staff during opening, closing and handover
Performs and assists in job performance evaluations
Verification of transactions
Maintains a good rapport with all departments
Attends ongoing job training when required
Responsible for providing professional and exceptional customer service in accordance with established company standards
Responsible for supervising, documenting and coaching all Team Members under your direct supervision to ensure they are adhering to the company customer service standards
Coaches, mentors, and develops staff
Reports all operational exceptions / concerns to the Director
Ensures BCLC SPPs are adhered to at all times
Updates and communicates any policy related matters
Counterfeit recognition
Ensures AML and LCT policies are adhered to
All other duties as assigned

Responsibilities & Qualifications

QUALIFICATIONS AND EXPERIENCE

Post-secondary education in business administration or other applicable field is an asset
Accounting designation is an asset
Demonstrated exceptional customer relations
Proven superior customer service experience
Demonstrated strong analytical and mathematical abilities
Excellent communication skills, both written and verbal
Excellent organizational skills and the ability to multi-task
Extensive knowledge of operational procedures as they pertain to the Cage department
Flexible work schedule to accommodate operational needs of a casino environment, must be available to work overnight shifts
Strong computer skills and knowledge of MS Office, GMS, IVS, Casino Link, SDS, CMP and iTrak
Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically

CERTIFICATES AND/OR LICENSES REQUIREMENTS

Ability to obtain a valid GPEB License
Ability to complete all BCLC Certifications
Serving it Right Certification

PHYSICAL REQUIREMENTS

Able to lift, handle, and transport materials that are over 20lbs
Required to sit, stand and walk during working hours

At Parq Vancouver, we believe in fostering a culture of connection, care, responsibility and sustainability. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us.

We would like to acknowledge that at Parq Vancouver we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations

Recommended Training

Serving It Right

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