Club Lounge Associate

  • Sheraton Vancouver Wall Centre Hotel
  • Front-line
    • Full Time | 
    • Permanent
  • 1000 Burrard Street Vancouver
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on January 18, 2024

Job Description

ABOUT US

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

DIVERSITY

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

Responsibilities & Qualifications

CLUB LOUNGE ASSOCIATE

CLUB LOUNGE RESPONSIBILITIES:
• Possess a professional and friendly demeanor.
• Be well groomed and presentable at all times, ensuring clean and well fitted uniform in good repair.
• Verify guest name, room number, and vaccination status at entry to Club Lounge.
• Demonstrate a warm welcoming greeting upon guest arrival and offer warm and sincere closing and appreciation upon guest departure.
• Initiate conversation and engagement with guests in order to establish a connection that will leave an impression.
• Be proactive in offering recommendations for local restaurants, attractions and activities.
• Establish and maintain good communication with other hotel departments.
• Generate daily reports from the property management software system in order to gather expected guest numbers for each meal service.
• Ensure station and table set-ups are complete before and throughout service.
• Set up and manage buffet during breakfast and appetizer service periods.
• Receive occasional guest orders for special food requests and communicate with kitchen and In Room Dining teams for preparation and delivery.
• Know food allergens and dietary restrictions, and communicate with kitchen to ensure guests are provided food which is safe for their consumption.
• Know and adhere to food safety standards.
• Receive drink orders and receive payments using Micros system.
• Recommend and prepare basic drinks such as highballs, beer and wine.
• Clear and sanitize tables during service.
• Frequent regular sanitization of high touch points.
• Perform various side duties as assigned by shift leads.
• Prepare dry goods and food order forms, assist with order pick-up and delivery to the Club Lounge.
• Track volume and sales, and report details of service in a daily report to leadership.
• Maintain proper condition and cleanliness of all Club Lounge areas and equipment.
• Assist with some Stewarding duties.

Club Lounge attendants will also attend to service in the hotel associate dining lounge, attendants are expected to work a minimum of one shift per week in the associate lounge.

ASSOCIATE LOUNGE RESPONSIBILITIES:

• Create a warm and welcoming environment for all hotel staff.
• Set up and maintain buffet during lunch or dinner service periods.
• Communicate with Main Kitchen to order more food throughout service.
• Collect food from Main Kitchen and replenish buffet in a timely manner.
• Manage coffee and juice service machines, providing regular cleaning and restocking.
• Track volume and sales, and report details of service in a daily report to leadership.
• Maintain a tidy environment, sanitizing all surfaces regularly.
• Assist with some Stewarding duties.
• General cleaning duties, as directed by daily checklist and occasional additional duties by request of shift lead.

QUALIFICATIONS:

• Must be available to start as early as 5am and work as late as 11pm.
• Must have a flexible schedule and be available to work all shifts.
• Must be available on evenings, weekends and holidays.
• Must possess a positive attitude and willingness to learn.
• Must be friendly and enthusiastic, with a passion for hospitality.
• Must be committed to going above and beyond in order to enhance the guest experience.
• Must be self-directed and comfortable working alone, in addition to working cohesively with a team.
• Must be fluent in English, a second language is an asset.
• Must have strong communication skills, both verbal and written.
• Experience with Micros or POS systems is an asset.
• Experience with property management software programs such as Lightspeed or Opera is an asset.
• Must possess basic computer knowledge.
• Experience with Microsoft Word or Excel is an asset.

QUALIFICATIONS CONTINUED:

• Must have Serving it Right Certification.
• Food Safe Certificate is an asset.
• Food & Beverage knowledge is an asset.
• Previous Food & Beverage experience in a high-volume establishment is an asset.
• Previous Concierge or Front Office experience is an asset.
• Previous VIP Services experience is an asset.
• Must work well under pressure.
• Must be able to stand and exert well-paced mobility for up to 12 hours in length and be able to lift up to 30lbs on a regular and continuing basis and 50lbs occasionally.

Salary/Wage

$21.50-$25.50 per hour

Other Perks/Benefits

Dental care, Employee assistance program, Extended health care, Disability insurance, RRSP match, Vision care, Explore Travel Program, Ongoing Associate Appreciation Events

Recommended Training

FOODSAFE Level 1 by Distance EducationServing It Right

Job Application Process

Please send a resume and/or cover letter attention to Human Resources

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