Control and Timing Operator/Guest Service Host, Summer – Whistler Sliding Centre

  • Whistler Sport Legacies
  • Front-line
    • Not Applicable | 
    • Casual/On-call
  • 4910 Glacier Lane, Whistler, Whistler
  • Accessible Employer: No
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on May 30, 2024

Job Description

Whistler Sliding Centre is a world-class bobsleigh, skeleton and luge facility located above Whistler Village on the side of Blackcomb Mountain. True to its mission to grow sport, the venue is not only used for training and competition by athletes from beginner to world class level, but it is also the only place in Canada where public can try bobsleigh and skeleton to slide like an Olympian with no experience required.

Control and Timing Operator/Guest Service Host, Summer is a varied position rotating through all roles associated with the delivery of the Summer Bobsleigh Experience program at Whistler Sliding Centre including Guest Services. Duties include monitoring camera and communication systems to formulate and issue clearances, adherence and implementation of track safety protocols. Casual role requires flexibility to work weekends, holidays and evenings.

Responsibilities & Qualifications

Control and Timing Operator
• Co-ordinate Track usage including slider safety, track clearances, pace of sessions, and interfacing with Guest Services personnel, athletes, coaches and officials
• Monitor and use control and timing systems including cameras, public address system, intercom, timing, scoreboards, and emergency alarms
• Timing of and preparing results for public, training, and race sessions
• Adhere to operations/program, procedures and protocols
• Assist with protocol implementation and development
• Regular inspections and maintenance of control and timing systems
• Control/Timing documentation including run sheets, log book, statistic compilation and incident tracking
• Consistently monitor all track activity and communicate with track crew to ensure efficient operation(s)
• Participate wholly as operations staff for WSC public and sport programming
• Assist operations crew in keeping venue safe, organized and presentable; including building, grounds, road, and track maintenance activities
• Support team to execute events and facility rentals as needed
• Foster a strong culture of health and safety; work with Human Resources, and Safety to ensure that all WorkSafeBC and Technical Safety BC requirements are met
• Carry out Whistler Sport Legacies’ customer service philosophy AIM: All Interactions Matter
• Assist the team with other duties as assigned or required

Guest Service Host
• Interact with guests to provide high level of customer service
• Greet visitors and assist them to register for the Summer Bobsleigh Experience program
• Work on a rotation with the Guest Service team in all positions within the Summer Bobsleigh Experience program – duties may include:
o Gather and process participant information and waivers
o Equipment safety inspections, e.g., helmets
o Lead program safety presentation
o Maintain radio communications with Control Tower
o Shuttle/walk participants to start and return
o Safely unload sled into ready position
o Safely load guests into sled
o Recap safety components and final check of guest equipment and comfort level
o Assist pilots at Finish Dock, and assist guests to unload safely
o Safely load sled onto truck
o Track maintenance, as assigned
• Process public sliding information requests and bookings by phone and/or email and send confirmations as directed
• Use a Point of Sale system to process rides and merchandise payments and process end of day cash reconciliation as directed
• Track merchandise inventory and request reordering from Supervisor
• Assist in general up-keep of the Guest Services areas, including the daily set up of equipment and displays indoors and outdoors
• Proactively continue to evolve the Sport and Guest Services department to exceed the expectations of our guests
• Safely operate a sled truck to transport sleds on venue
• Adhere to a high degree of personal hygiene, and also participation in general upkeep and cleanliness of venue/department/work or common area is expected
• Adhere to all safety standards as outlined by WSL
• Adhere to the Summer Bobsleigh Experience program procedures and protocols
• Assist team with other duties as assigned or required

Position Requirements
• High school diploma
• BC Class 5 driver’s license an asset
• BC Class 4 unrestricted driver’s license an asset
• Previous Guest Service experience an asset
• Knowledge of the Whistler Sliding Centre venue and sliding sports an asset
• General knowledge and experience of the sports of Bobsleigh, Skeleton, Luge, and high performance training
• Knowledge of sport timing and racing protocols an asset
• Proven experience with radio protocol
• Willingness to become a certified official in all sliding disciplines

• Safety conscious to ensure safety of guests, athletes, staff
• Ability to perform in high pressure, multi-tasking environments
• Strong organizational skills
• Proficient computer skills
• Excellent communication skills, oral and written
• Strong interpersonal and communications skills
• Willingness to assist other team members (perhaps outside the department) as needed and requested
• Passion for exceptional customer service is essential

• Fluency in English required

Physical Requirements
• Ability to work outdoors in variable weather conditions
• Ability to stand for long periods of time
• Ability to regularly lift 70lbs

Other Perks/Benefits

$20.00 to $22.50 per hour

Job Application Process

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