Job Description

Classification: Event Host

Department: Event Services

Reports to: Manager, Fan Experience

Here at Rogers Arena, we welcome millions of fans through our doors every year and that fan experience is our number one priority. We are excited to create memorable moments for our fans and we are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

POSITION SUMMARY:

Event Hosts play an integral role in ensuring the best possible fan experience at games, concerts, and events at Rogers Arena. This is a part-time, hourly, events-based position. A typical shift includes:

-Greeting and admitting guests upon presentation of valid tickets, identification or passes
-Monitoring seating areas and crowd control
-Directing and assisting our guests with any service-related issues
-Other duties as required

Responsibilities & Qualifications

-Previous experience in the customer service industry
-Must be able to work weeknights, weekends, and holidays with a start time of approximately 5:30pm
-Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
-Strong English language verbal and written communication skills
-Ability to learn and manage various programs including emergency response system, crowd control, lost children, alcohol program, etc.
-A team player who rises to a challenge and strives for continuous service excellence
-Non-Canadian residents must hold a valid work permit expiring no earlier than October 2024
-Successful completion of customer service training (e.g., Super Host, Hospitality training) and/or training in assisting the special needs public is an asset
-First Aid certificate is an asset

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