Guest Reservations and Support Coordinator

  • Maple Leaf Adventures
  • Administration
    • Full Time | 
    • Permanent
  • PO Box 8845, Stn Central Victoria, Victoria
  • 1 position available
  • Accessible Employer: No
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on June 3, 2024

Job Description

Are you a highly organized office superstar with exceptional interpersonal and communication skills? Do you love BC coast nature and want to work for an organization with a cool mission and regenerative vision? Maple Leaf Adventures, located in Victoria BC, is hiring a Guest Reservations and Support Coordinator to facilitate guest bookings and communications.

At Maple Leaf Adventures, we believe that people protect what they love. We are an eco-expedition cruise company that works with others to develop a strong, conservation-based travel industry on our coast. We’re committed to fostering a deep understanding of our home, its ecology and its people, one guest at a time, through creating exceptional experiences. If you share our values, we’d love to hear from you!

Who You Are

You are a warm and thoughtful person with good interpersonal skills and an appreciation of good customer service. Your oral and written communication skills are excellent and you have the ability to organize and explain “how to” information effectively. You are a highly organized person who loves creating and maintaining efficient administrative systems. Detail oriented, you love accuracy and pride yourself on being thorough and analytical in your work. You have strong time management skills and can manage multiple priorities at once. Ideally, you have an understanding and passion for the BC coast and a commitment to green values.

Other Details

This is a full- time job Monday to Friday, based in our downtown Victoria office.

Responsibilities & Qualifications

The Guest Reservations and Support Coordinator is responsible for facilitating guest bookings and coordinating guest preparation guides and materials, pre- and post-trip communications, and related organizational systems.

Duties include, but aren’t limited to:

– Liaising with current and prospective guests to answer inquiries, take bookings, coordinate pre-trip documentation, and provide trip information
– Creating and maintaining accurate and concise guest pre-trip information materials and communication templates, and updating this information in a variety of systems
– Creating and maintaining organizational systems related to the position, including filing, tracking of data and creating reports, and liaising with other departments as required
– Coordinating small projects related to sales and marketing as required
– Sharing reception duties, including the primary role in answering phone, receiving deliveries, and greeting infrequent walk- ins

Qualifications

– Minimum of 2 years related experience, including administrative tasks (office work) and customer service or instructional writing
– Intermediate ability with Microsoft Excel, Word, or similar

Preference may be given to candidates with:

– Post-secondary education
– Tourism industry experience
– Knowledge and travel experience of the BC coast geography outside of Vancouver and Victoria
– Knowledge of the natural systems and wildlife of the BC or southeast Alaska coast
– Understanding of green business values and demonstrated personal commitment to green values
– Experience using databases

Salary/Wage

$25 per hour

Other Perks/Benefits

This position is eligible for the employee health and dental benefits plan, and pro deals (discounts) for quality outdoor clothing and gear.

Job Application Process

Please submit a cover letter outlining your experience and why you want to work with us, along with your resume in PDF format to recruitment@mysmarthr.ca. Please do not deliver your application to the Maple Leaf Adventure offices in person; only digital applications will be considered. If you require an accommodation for any part of the recruitment process, please let us know at recruitment@mysmarthr.ca.

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