Guest Service Agent (Holiday Inn Express Victoria – Colwood)

  • Metropolitan Hospitality
  • Front-line
    • Full Time | 
    • Permanent
  • 132 - 328 Wale Road Victoria
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on August 22, 2023

Job Description

The Front Desk position is a key part of the overall success of the Holiday Inn Express and Suites Victoria – Colwood.

Often, you are the first and last person a guest comes in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details.
The successful candidate should be able to work well with others, while demonstrating an ability to work unsupervised. We are proud of our strong reputation of great customer service, and this guides us with everything we do.

Must be willing to work weekday’s Evenings and weekends.

Responsibilities & Qualifications

Duties & Responsibilities:

* Maintains and follows all Holiday Inn Express (IHG) Training and Standards
* Committed to excellence, and always driven to go above and beyond
* Strong team player willing to assist all departments
* Greet guests in a friendly manner and follow check in procedures
* Take payments and post accurately to guest accounts
* Follow set polices regarding cash handling
* Well organized and the ability to Multi task
* Communicate with other departments in a friendly and professional manner
* Be aware of local attractions and restaurants and make recommendations to guests
* Handle incoming telephone calls and other guest communication in a discreet fashion
* Input and confirm Guest reservations, both over the phone and via email
* Accurately communicate with other shifts regarding issues arising from day to day operations
* Other duties as required



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