Guest Services Agent

  • Rosedale on Robson Suite Hotel
  • Front-line
    • Full Time | 
    • Permanent
  • 838 Hamilton Street Vancouver
  • One position available
  • Accessible Employer: No
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on January 15, 2024

Job Description

The Rosedale on Robson Suite Hotel is seeking team members for the guest services area. We are seeking team members that are professional in their work habits and can deal with our guests in a professional and caring manner.

Job Duties:

  • Responsible for ensuring that our guests are treated in a manner that will create a positive experience and a repeat guest
  • Responsible for the proper maintenance of all Guest Services records
  • Responsible for guest check-in and departure
  • Responsible for proper accounting practices
  • Maintaining current knowledge of Vancouver area attractions and points of interest
  • Responsible for following all security and safety procedures to ensure the safety of our guests and team members
  • Responsible for maintaining proper and efficient communication with various departments within the hotel

Responsibilities & Qualifications

  • Completion of High School G.E.D. or equivalent
  • Completion of Hotel courses would be an asset, such as V.C.C.
  • Two years experience in a guest services position
  • Night audit experience is an asset
  • Fluency in written and verbal English. A second language would be a definite asset. Preference given to those who speak Portuguese, Korean, Dutch and/or German
  • Must be available to work AM and PM shifts, all days of the week
  • Flexibility with shifts is a must
  • Knowledge of Microsoft Office
  • Knowledge of PMS systems, preferably Royal Suite
  • Excellent telephone skills. Use of a PBX, voicemail and wakeup system is a must
  • Excellent conflict resolution and negotiation skills


Commensurate with experience - $20.50 to start

Other Perks/Benefits

Employer paid group benefits.

Job Application Process

Applicants that do not already have legal permission to work in Canada will not be considered. Due to the high volume of applicants, only those deemed suitable will be contacted.

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