Job Description

LaTour Group Management Canada, Inc., (LTC) is now hiring for a part-time Guest Services Agent/Representative for our locations in Whistler, BC for our evening shifts.

The Guest Services Agent/Representative establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately.

Responsibilities & Qualifications

ESSENTIAL FUNCTIONS
• Greets guests warmly and efficiently facilitates their check-in and check-out process.
• Ensures that welcome and departure calls are being placed in accordance with company standards.
• Anticipates guests’ needs and resolves their questions/problems or refers them to the appropriate person for resolution.
• Consistently answers all phone calls, voicemails, and emails in a positive and efficient manner.
• Completes the shift checklists accurately and submits them to the General Manager (GM) or places them in the GM mailbox by the end of their shift.
• Communicates often with housekeeping and maintenance staff on the status of all rooms and guests needs.
• Reviews the communication log daily for pass-along information from previous shifts to ensure seamless service for maximum guest satisfaction.
• Counts and verifies that the cash drawer is at the correct denomination and immediately reports any discrepancies to the GM.
• Maintains a neat, clean, and organized environment.
• Maintain the Property Management System SPI regarding vacancies, reservations, and room assignments.
• Assign rooms for arriving guests.

Salary/Wage

25.00

Other Perks/Benefits

Access to our company travel program after 90 days of employment

Job Application Process

Email Resume

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