Front Office Manager

  • Hilton Vancouver Downtown Hotel
  • Management
    • Full Time | 
    • Permanent
  • 433 Robson Street, Vancouver
  • 1 FT position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on June 11, 2024

Job Description

The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited include:
Lead and motivate team members. Ensure team members have current knowledge of hotel products, services, pricing, daily events/business, as well as local knowledge of the area. Responsible for providing timely feedback and performance reviews to all Front Office team members. Monitor the appearance, standards and performance of the team. Conduct daily pre- shift meetings and departments meetings. Responsible for effectively handling all guest comments both in person and in writing, with an ability to identify and rectify any concerns in a timely manner. Ensure consistent delivery of services and benefits to guests, and Hilton Honors Members. Assist in enrolling new guests in the Hilton Honors program while improving the loyalty of existing Hilton Honors Members. Participate in the preparation of the annual departmental operating budget, forecasting monthly and financial plans. Assist and support in controlling expenses in the Front Office Operation. Schedule the Front Office team in accordance with occupancy forecasts. Maintain good communication and working relationships with all hotel departments. As a member of the Emergency Team, ensure all team members are familiar with fire emergency safety procedures. Maintain flexible availability to manipulate days off with respect to occupancy and group bookings. Serve as Manager of duty on some shifts.

Responsibilities & Qualifications

Minimum 3 years Front Desk Supervisory experience in a similar environment. Proficiency in Excel, Power Point, and Microsoft Word and hospitality software. Hotel management diploma an asset. Strong guest service skills and supervisory skills are essential. Desire to work in a team-based environment. Administrative, organizational, and time management skills are required. Have the ability to understand and analyze basic financial data (budget). A proven track record of being able to lead a team and to multitask. Organized and detail-orientated, and able to manage conflicting priorities. Able to build and maintain good relationships with stakeholders. Ability to work a flexible schedule. You must be legally entitled to work in Canada to apply for this position.



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