Job Description

Position: Hospitality Supervisor, Quick Service

Department: Hospitality

Reports to: Manager/Assistant Manager/, Hospitality

At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

POSITION SUMMARY:

An integral part of the hospitality team, Quick Service Supervisors lead a respective team during games and events at Rogers Arena and provide coaching to ensure each fan receives exceptional service. This is a part-time, hourly, event-based position.

A typical shift includes:

-Leading a respective team and providing ongoing coaching and recognition to team members to ensure exceptional hospitality is provided and the fan experience is exceptional
-Contributing to building a high performance team by actively partnering with all staff of Rogers Arena
-Other duties as required

Responsibilities & Qualifications

-Must be at least 19 years of age
-Must be able to work weeknights, weekends, and holidays with a start time of approximately 4:00pm
-Must be able to safely lift up to 35 lbs.
-Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
-Completion of Serving it Right Certificate
-Excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
-Strong communication and listening skills and the ability to communicate with guests and respond to inquiries
-Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
-Proven front line customer service leadership in a Quick Service setting
-Non-Canadian residents must hold a valid work permit expiring no earlier than October 2024
-This is an onsite role at Rogers Arena in downtown Vancouver

Recommended Training

Serving It Right

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