Job Description

JOB SUMMARY
Paradox Hotel Vancouver is looking for a friendly, efficient, and customer-focused In-Room Dining Server to join our team. As an In-Room Dining Server, you will play a key role in providing exceptional guest experiences by delivering food and beverages directly to guest rooms with professionalism and attention to detail. The ideal candidate will have a passion for hospitality, strong communication skills, and a commitment to excellence in service.
KEY RESPONSIBILITIES
• Promptly deliver food and beverage orders to guest rooms while ensuring accuracy and presentation quality.
• Greet guests in a courteous and professional manner, ensuring their needs are met and addressing any special requests.
• Double-check orders before delivery to ensure that all items are correct and meet the hotel’s standards.
• Set up in-room dining tables with attention to detail, ensuring a clean, appealing, and comfortable dining experience.
• Be knowledgeable about the menu offerings and be able to make recommendations based on guests’ preferences.
• Ensure that orders are delivered within the expected time frame and communicate any delays to guests.
• Maintain cleanliness and organization of the in-room dining area, including trays, carts, and service stations.
• Present the guest check and handle payments accurately and efficiently.
• Coordinate with the kitchen, and other departments to ensure seamless service delivery.
• Address any guest complaints or issues promptly and escalate to management if necessary.
• Monitor and restock in-room dining supplies as needed.
• Other duties as assigned

Responsibilities & Qualifications

• Food Safe Level 1 and Serving It Right certification required
• Must have previous F&B experience
• Previous experience as In-room Dining Server is an asset
• Ability to work flexible schedule, including weekends
• Must have previous customer service experience
• Must have a good command and understanding of the English language
• Knowledge of a second language is considered an asset
• Must be pleasant, have an outgoing personality and able to communicate and work with a diverse group of individuals and guests
• Must be detail-oriented and able to multi-task
• Must have excellent grooming standards and remain professional at all times
• Must demonstrate proven qualities of an excellent team player

Salary/Wage

17-21

Other Perks/Benefits

• Extended health care • Flexible schedule • Paid time off

Recommended Training

Serving It Right

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