Job Description

Reporting to the Front Office Manager in the new position of Manager on Duty/Relief Night Manager,  works alongside Guest Services team to ensure a smooth delivery of customer service and to exceed guest expectations in accordance with brand standards. The Manager on Duty/Relief Night Manager works a variety of shifts including mornings, afternoons and night shift and assists in overseeing the overall administration of the Front Office Department and Bell Desk.

The scope of the position:

• Exercise leadership and provide support to team members while promoting work efficiency and productivity.
• Participate in the development and implementation of strategies for Front Office, Bell Desk, parking, etc. that support the achievement of the Hotel’s goals.
• Create the first impression by supervising the main entrance, lobby, bell, parking, and Front Office areas.
• Actively engage in managing guest satisfaction and resolving guest issues.
• Effectively maintain the departmental database, filing system, and inventory.
• Participate in the development and implementation of processes and procedures for assigned departments that support achievement of service and financial goals.
• Produce regular reports using in-house property management system and Microsoft Office.
• Analyze reports in order to develop an informative database for decision-making and to communicate upcoming business throughout Hotel.
• Analyze business forecasts and schedule shifts accordingly.
• Ensure that Front Desk handles billing and cash in accordance with hotel standards.
• Plan and co-ordinate hotel housing activities by working closely with Sales & Catering and Housekeeping.
• Monitor and championing the Radisson Reward program.
• Ensure seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Assist with orientation and training for new team members.

Responsibilities & Qualifications

• A diploma or degree in Hospitality Management or related supervisory work experience
• An overall understanding and experience in Front Office Operations
• Experience with Opera and Medallia is an asset
• Strong use of Microsoft Office
• Basic knowledge of computer systems
• Must be eligible to work in Canada, candidates without current Visa or work permits will not be considered.
• Must live in the Greater Vancouver Area

All employees are required to be vaccinated for Covid19.

Salary/Wage

Other Perks/Benefits

Extended Health Benefits Paid vacation Vehicle parking onsite

Job Application Process

Please submit your resume by clicking the Apply Now button below or fax it to (604) 279-8381.We thank all applicants; however, only finalists will be contacted.

Apply Now