Manager on Duty/ Relief Night Manager

  • Radisson Hotel Vancouver Airport
  • Supervisory
    • Full Time | 
    • Permanent
  • 8181 Cambie Road Richmond
  • 1 position available
  • Assessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on May 16, 2023

Job Description

Reporting to the Front Office Manager in the new position of Manager on Duty/Relief Night Manager,  works alongside Guest Services team to ensure a smooth delivery of customer service and to exceed guest expectations in accordance with brand standards. The Manager on Duty/Relief Night Manager works a variety of shifts including mornings, afternoons and night shift and assists in overseeing the overall administration of the Front Office Department and Bell Desk.

The scope of the position:

  • Exercise leadership and provide support to team members while promoting work efficiency and productivity.
  • Participate in the development and implementation of strategies for Front Office, Bell Desk, parking, etc. that support the achievement of the Hotel’s goals.
  • Create the first impression by supervising the main entrance, lobby, bell, parking, and Front Office areas.
  • Actively engage in managing guest satisfaction and resolving guest issues.
  • Effectively maintain the departmental database, filing system, and inventory.
  • Participate in the development and implementation of processes and procedures for assigned departments that support achievement of service and financial goals.
  • Produce regular reports using in-house property management system and Microsoft Office.
  • Analyze reports in order to develop an informative database for decision-making and to communicate upcoming business throughout Hotel.
  • Analyze business forecasts and schedule shifts accordingly.
  • Ensure that Front Desk handles billing and cash in accordance with hotel standards.
  • Plan and co-ordinate hotel housing activities by working closely with Sales & Catering and Housekeeping.
  • Monitor and championing the Radisson Reward program.
  • Ensure seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
  • Assist with orientation and training for new team members.

Responsibilities & Qualifications

  • A diploma or degree in Hospitality Management or related supervisory work experience
  • An overall understanding and experience in Front Office Operations
  • Experience with Opera and Medallia is an asset
  • Strong use of Microsoft Office
  • Basic knowledge of computer systems
  • Must be eligible to work in Canada, candidates without current Visa or work permits will not be considered.
  • Must live in the Greater Vancouver Area
  • All employees are required to be vaccinated for Covid19.


Other Perks/Benefits

Extended Health Benefits Paid vacation Vehicle parking onsite

Job Application Process

Please submit your resume by clicking the Apply Now button below or fax it to (604) 279-8381.We thank all applicants; however, only finalists will be contacted.

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