Assistant Front Office Manager (AFOM)

  • Best Western Plus Emerald Isle
  • Management
    • Full Time | 
    • Permanent
  • 2306 Beacon Avenue, Sidney
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on May 14, 2024

Job Description

The Best Western Plus Emerald Isle located in beautiful Sidney, BC, is currently seeking a dynamic individual to join our team of hospitality professionals. We are currently accepting applications for Assistant Front Office Manager.

• Assign duties to the front office team members; observes performance to ensure adherence to hotel policies and established operating procedures.
• Assist in the selection of front office staff and completes all new hire paperwork.
• Train front office team on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rates/discounts structures.
• Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
• Provide real time feedback and ongoing training to the front office team.
• Empowers front desk staff to successfully handle guest needs, special requests, and complaints.
• Ensure Best Western front desk standards are met, including monthly enrollment goals.
• Monitor and answer guest feedback; in person, online and Medallia survey.
• Review all reservations to ensure accuracy.
• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Assist with group bookings: answer requests via phone or email, meet with clients and perform site inspections/tours as required, prepare contracts and secure room blocks.

Responsibilities & Qualifications

 Minimum of two years experience at front desk with complete understanding of front office operations.
 Superior interpersonal skills and the understanding of when tact and discretion are necessary to handle both team member and guest issues
 A friendly and enthusiastic individual with excellent grooming and a professional image
 Ability to prioritize workload and meet deadlines in a multifunctional work environment
 Ability to communicate clearly and effectively with guests and coworkers
 Knowledge of Microsoft Office and property management systems Visual Matrix
 Ability to work a flexible schedule, including weekends and holidays
• Ability to uphold all guest confidentiality, holding guest privacy and security in the highest regard.
• A proven leader with hands-on approach and an up & coming trainer.
• Ability to resolve guests’ complaints to the benefit of the guest and the property using effective problem resolution skills
• Understanding of proactive performance management and the importance of supportive discipline.
• Ability to lead by example and motivate team members to ensure a well-balanced work environment.

This position includes shift coverage daily.

Salary/Wage

50,000 to $55,000 per annum

Other Perks/Benefits

We offer a competitive wage, hotel discounted rates and complimentary access to on-site fitness center. Provincial Medical, Group Life Insurance, Extended Health, Dental, Vision Care and Critical Illness after 3 months, for full time employment only, shared cost basis.

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Job Application Process

Please email your resume & cover letter to Catherine Audet, General Manager at gm@bwemeraldisle.com

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