Operations Manager

  • Naramata Centre Society
  • Management
    • Full Time | 
    • Permanent
    • Seasonal
  • 460 Ellis Avenue Naramata
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on November 15, 2023

Job Description

On the shores of Okanagan Lake, among vineyards and orchards, in the heart of the village of Naramata, is The Naramata Centre, a place where people find an inclusive, welcoming spirit among shade-providing willows to reconnect with community, nature and spirit.

Are you looking for a change in your career, a lifestyle oriented role where you are part of a superhuman team that feels like a family; that values diversity, inclusivity, integrity and resilience; that gives you the creative freedom to help build a unique retreat Centre that aims to connect like minds and create positive change in the world?

In this case the Centre is looking for you, a natural leader with emotional intelligence and a good sense of humor who has the entrepreneurial spirit, energy and hard headed skills to run the operation of our different departments of the Centre and take care of the growth of the team.

Our Vision is to provide a welcoming community where all people are valued for how they are
Our Mission it to inspire individual and collective transformation in a safe and inclusive space
Our Values are Collaboration, Diversity, Integrity, Resilience and Reverence.

If you’re still not sure, check us out www.naramatacentresociety.org
You Belong Here!

Responsibilities & Qualifications

The Operations Manager of the Naramata Centre is the central point of coordination between all operational departments. Responsible for managing all aspects of registrations, revenue management, housekeeping, kitchen, groundskeeping, maintenance and office management.
The Operations Manager works closely with the Executive Director to achieve the Society’s strategic priorities, with our Admin & Finance officer to ensure fiscal and administrative responsibility, and our Program & Partnership Liaison to support and coordinate the delivery of our charitable purposes.

1. Housekeeping:
Supervise and lead the housekeeping staff, ensuring cleanliness, order, and safety throughout the facility.
Establish and maintain cleaning schedules and standards to meet health and safety regulations.
Manage inventory and order necessary cleaning supplies and equipment.

2. Kitchen:
Oversee the daily operations of the community center kitchen, including meal planning, food preparation, and service.
Ensure that all food handling and preparation activities comply with health and safety standards.
Manage kitchen staff, schedules, catering and inventory of food and supplies.

3. Grounds and Maintenance:
Maintain and enhance the physical appearance and functionality of the facility’s grounds and infrastructure.
Coordinate maintenance and repair work, both preventive and reactive, with in-house or contracted staff.
Develop and implement a comprehensive maintenance plan for all areas of the community center.
Manage external contractors, scope necessary work, expenses and estimates.

4. Registration & Office Management:
Manage administrative and office tasks such as record-keeping, scheduling, and communication.
Ensure the effective operation of the front desk, including answering inquiries, handling reservations, and maintaining a welcoming atmosphere.
Supervise office staff and maintain office equipment and supplies.

5. Staff Supervision and Development:
Lead, coach, and mentor a diverse team of employees, fostering a positive work environment.
Facilitate regular training sessions and performance evaluations for staff in various departments.
Resolve personnel issues and conflicts in a professional and fair manner.

6. Budget and Resource Management:
Develop, monitor, and manage departmental budgets, ensuring cost-effective and efficient operation.
Identify cost-saving opportunities and resource allocation to maintain the financial health of the community center.

7. Health and Safety Compliance:
Ensure that all operations and activities comply with relevant health and safety regulations.
Develop, implement, and maintain safety protocols and procedures.
Investigate and address any safety incidents or concerns.

8. Event and Program Support:
Collaborate with event and program coordinators to provide logistical support for activities held at the community center.
Assist in planning and executing special events and programs.

Bachelor’s degree in Business Administration, Facility Management, Hotel Management or related field (preferred).
Proven experience in a similar managerial role within a community center, recreational facility, or related organization.
Knowledge of health and safety regulations and best practices.
Proficiency in budget management and resource allocation.
Ability to handle multiple tasks, prioritize effectively, and make strategic decisions.
Familiarity with facility management software and systems.

The Person
We are looking for:
Someone who cares deeply about their own growth, the growth of the team, the well-being of the guests and contributing to positive change more widely;
Hands-on experience in at least two of our core departments;
An entrepreneurial spirit and someone who is not afraid to get their hands dirty;
Excellent time management skills;
Precise organization and attention to detail;
Someone who enjoys and is capable of keeping many plates spinning;
A confident yet sensitive communicator;
Someone who loves efficiency and systems but is flexible and adaptable;
An individual who has a proven record of moving operations from reactive to proactive;
Someone who likes to build through ingenuity rather than just big budgets;
A commitment to promoting a welcoming and inclusive community environment.
Someone who is comfortable with the United Church of Canada values and organizational structure;
Someone who loves to be part of a community, where people of all generations are valued for who they are.



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