Owner Relations Manager

  • Vacasa Canada
  • Management
    • Full Time | 
    • Permanent
  • 202A-1002 Lynham Road Whistler
  • 1 position available
  • Accessible Employer: No
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on February 10, 2024

Job Description

Vacasa is looking for a strong leader who is competent, energetic, and highly skilled in communications and people management to join our team as an Owner Relations Manager. The Owner Relations Manager is the main point of contact for our owners and is expected to build and maintain strong relationships as measured by the retention, profitability, and guest satisfaction of their assigned portfolio. 

What you’ll do

Develop and grow a relationship with the owners of the properties in Whistler, BC by proactively communicating and becoming the subject matter expert of those properties 
Act as the liaison between the owner, Vacasa’s internal departments and Strata
Meet and maintain Vacasa standards and metrics related to owner/ guest satisfaction and standard unit appearance
Manage homeowner concerns by responding to emails, calls tickets and meetings
Conduct regular inspections prior to owner arrivals
Partner and assist your Business Development Representative when new units join the portfolio
Responsible for shooting and editing high-quality tours for our properties and areas
Establish and maintain open, collaborative relationships with fellow regional team members and upper management team 
Administrative assistance processing invoices
Provide cross-coverage for your manager and Co-ORM(s) when necessary
Other responsibilities as assigned – because every day looks different

Responsibilities & Qualifications

Technical computer skills required on all forms of hardware – laptops, tablets and mobile devices
Professional in all forms of communications such as email, phone calls, video calls and texts
Ability to work well under pressure in an agile, fast-paced environment 
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable 
Strong attention to detail
Adhere to all company policies and procedures 

Work Environment and Physical Demands

Availability to work Sunday through Saturday, early mornings and evenings as needed. 
Traveling between worksites is frequent and this person will need their own reliable transportation. 
Ability to stand, sit, and walk for an extended period of time
Reach overhead and below the waist 
Regularly push, pull, and lift up to 25 pounds
Occasionally lift or move up to 50 pounds 
Bend, stoop, squat, kneel, and twist 
The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Salary/Wage

55000 a year

Other Perks/Benefits

Extended Medical and Dental Registered Retirement Savings Plan - company match Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicants Employee Assistance Program Career advancement opportunities Employee discounts All the equipment you’ll need to be successful Great colleagues and culture, monthly socials We do not have staff accommodation available. Must be legally eligible to work in Canada. Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

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