Passenger Service Supervisor

  • Pan-Pacific Personnel Inc.
  • Supervisory
    • Full Time | 
    • Permanent
  • YVR , Vancouver
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: No
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Posted on May 2, 2024

Job Description

A leading international airline is looking for a Passenger Service Supervisor who is responsible for overseeing staff and/or assisting in the management of passenger service and traffic operations at the airport. The ideal candidates will have at least 10 years of experience in passenger services to run daily operations efficiently through close monitoring of service levels.

Job Title: Passenger Service Supervisor
Reference #: PFPSBC190424
Duration of employment: Permanent full-time position
Employer: An international airline
Location: YVR
Starting Date: ASAP
Work hours: Willing to work any hours/shifts/holidays/weekends depending on the flight schedule (No night shifts)
Compensations: 59K-75K (DOE)
Benefits: group insurance (medical, dental, vision, life insurance), RRSP, Flight benefit etc.

Responsibilities & Qualifications

Main Job duties:
– Supervise/oversee all aspects of the operation at the airport
– Assist Managers in ground operations including contract workers
– Responsible to oversee and monitor all aspects of the flight turnaround
– Administer/support scheduling, deployment and general management of contracted Staff
– Oversee/assist all cargo and mail handling
– Review contracted expenses for accuracy and submitting for payment within specified deadlines
– Coordinate with headquarters for resolutions of recurring service problems or irregularities
– Participate in performance review and contribute to the personnel decision-making process (i.e. hiring, performance evaluations, salary, promotions, termination, etc.)
– Prepare/assist reports


59K-75K (DOE)

Other Perks/Benefits

Minimum Requirements: - Eligible to work in Canada (No visa sponsorship provided) - At least 10 years of experience in airport passenger operations - Bilingual (Fluent in English/Japanese or other language) preferred - Bachelor’s degree or any equivalent combination of education and experience - Professional presentation and excellent customer service skills - Available to work any hours/shifts/holidays/weekends - Proficiency in MS office - able to frequently lift and/or move up to 25 pounds - Knowledge of accounting software an asset - Required completion of Covid-19 vaccination

Job Application Process

Please visit, go to ‘POSITION AVAILABLE, click ‘Passenger Service Supervisor’ and apply. * We thank all applicants for their interest, however only those selected for an interview will be contacted.

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