Job Description

Cypress Mountain is now hiring for a Rental Centre Supervisor for the 2023/24 winter season.

The Rental Centre Supervisor is responsible for hands-on supervision of all aspects of a high-volume rental/repair shop operation. High levels of efficiency, safety, and guest/team satisfaction are the focus of the job.

Responsibilities & Qualifications

DUTIES & RESPONSIBILITIES (include but not limited to the following):
• Oversee all opening/closing procedures for rental/repair shop
• Onboard and train rental and cashier team as required
• Administer the sign in and job assignment of rental technician and cashier teams
• Maintain efficient team levels as dictated by volume of business
• Follow company polices as well and leading Rentals team to do the same
• Ensure a high level of customer service and satisfaction
• Monitor and oversee daily organization and cleanliness of the shop
• Complete and/or oversee daily cash out and balancing procedures
• Complete all required paperwork/documentation for rental operation
• Work with Repairs Team to ensure proper maintenance of all rental equipment
• Communicates effectively with other departments as required
• Oversee and assist with guest interactions & transactions
• Be confident in managing guest expectations and seamlessly ensuring guest experience recovery
• Monitor and maintain safety requirements within the rental operation
• Support, motivate, coach, and recognize performance amongst the Rentals team and document performance
• Contribute to overall department goals
• Performing other related duties as assigned by General Manager or Senior Leadership Team

QUALIFICATIONS/COMPETENCIES:
• Min 1 years Supervisory experience
• People focused with high level of customer care experience
• Excellent interpersonal skills, problem solving and decision making skills
• Excellent written and verbal communication skills
• High level of professionalism
• Ability to remain calm and courteous when under pressure
• Proficiency in MS Office and POS systems
• Excellent time management and organizational skills
• Accuracy and attention to detail
• Ability to remain organized and courteous under pressure
• Self-motivated, positive and results oriented
• Well organized, punctual, hardworking, self-motivated and outgoing
• Ability to remain calm and courteous when under pressure
• To be a team player who works well with others
• Ability to take direction and implement tasks efficiently
• Adaptable to work effectively in a diverse and ever-changing seasonal work environment
• Good knowledge of both ski and snowboard equipment
• Ski binding manufacturer certification knowledge and qualifications
• Equipment tuning/repair/testing knowledge and experience
• RTP software system experience as asset

PHYSICAL DEMANDS & WORK ENVIRONMENT:
• Ability to stand for extended periods of time
• Regularly required to walk, stand, sit, bend, stoop, kneel, climb stairs, balance, reach above shoulder and head
• Must use hands and fingers to handle or feel, write, type, manipulate objects; reach with arms and/or hands
• Ability to lift 25 lbs
• Must possess the ability to walk on uneven surfaces, and/or snow and ice-covered surfaces, stairs and/or ladders
• Must have the ability to tolerate exposure to work in all weather conditions

AVAILABILITY:
• This is a full time position, working 5 days/week, including weekends, evenings, winter holidays and spring break
• Start/End Date: Early November – mid-April (weather and business volume dependent)
• Length of employment is dependent on seasonal operations
• Regular availability during the Winter Holidays and Spring Break is a requirement for employment

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must be able to legally work in Canada
• Valid driver’s license
• A reliable/insured vehicle with winter tires to get to/from work (no shuttle service in the off season months)

Salary/Wage

21/hour

Other Perks/Benefits

• Seasonal bonus program of 5% • Skiing/riding/cross country skiing/snowshoeing/snow tubing benefits • Free Lessons • Discounts in F&B & Big Bear Sports • FUN work atmosphere in unique environment!

Job Application Process

www.cypressmountain.com/employment

Apply Now