Reservations Agent – Part Time

  • Crystal Lodge
  • Other
    • Part Time | 
    • Permanent
  • 4154 Village Green Whistler, Whistler
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on May 16, 2024

Job Description

The Crystal Lodge in the heart of Whistler Village is seeking a part-time Reservations Agent to join our Sales & Marketing team!

This is a great opportunity for someone with experience in a hotel and/ or sales setting that is driven by providing outstanding customer service.
Knowledge of the Sea to Sky area is essential, specifically Whistler facilities and activities.

Responsibilities & Qualifications

The Reservations Agent’s primary role will be to provide a high level of customer service whilst responding to enquiries and completing reservations via e-mail, online and on the telephone. You will be expected to answer all incoming calls from current, new and returning guests who wish to stay with us at the Crystal Lodge.

You will provide efficient and informative advice to all customers that ensures that not only their needs are met in regard to hotel amenities, but also that the room they are looking to book meets their requirements.

A further aspect of the role is up-selling products and packages available to the guests at the time of booking. Learning about our customers stay is essential, and any information you received is to be provided to the front desk and housekeeping team to ensure that the Crystal Lodge remains a top choice here in Whistler.

Excellent computer, communication (written and oral), organizational and time management skills, along with the ability to manage tight deadlines are essential.

Salary/Wage

23.52

Other Perks/Benefits

Perks & Benefits: - Staff discounts and perks with the Beacon Pub & Eatery, Table Nineteen and GolfBC destinations - Length of service awards - Golf discounts at GolfBC courses - Conveniently located at the centre of Whistler Village with great access to transit - Monthly birthday celebrations - Complimentary annual stays within the hotel - A fun team, and fantastic staff events year-round

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